"I was very satisfied AFTER I called to find out why my order was kicked back. Seems that the helmet I ordered was not available in the Florida warehouse, therefore my money was refunded. When I called to ask why it shows In Stock online, I was told they should have pulled the order from Iowa. That order was placed, we got the helmet a few days later and absolutely love it! Going to buy another one next week!"
"Was pretty easy to find what I was looking for would have been nice to see what else fits my year and model at the same time overall went well .
Thanks guys !"
"China products are poor quality"
"I was very pleased with my purchase everything fit my bike! I would recommend them to my friends thanks again"
"Quick shipping online ordering easy. Tech help needs improvement was unfriendly , rude and acted as tho everyone should no what they do. The purpose of a help line is to help not make a caller feel stupid. One big draw to your web site is the advertisement of the free tech help for a average guy. "
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We apologize that your experience did not meet these expectations. A member of our management team will be in touch with you shortly.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"My order of a headlight arrived broken. You speedily sent a replacement! Thankyou!"
"Received the items fairly quickly.had to run a tap thru the bolt holes and tap broke inside.Had to have holes retaped and broken tap removed cost me another 50.00 at a machine shop,I am not happy!!"
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Fast service and good quality."
"Their website stated the item was in stock, after driving all the way to Daytona I'm told "oh, that's in stock for Iowa." Really!!! So I placed the order there then. "
“Thank you for taking the time to provide feedback regarding our web site. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. Our customer service reps would be happy to provide you with up to date stock information in the future, by phone, email or live chat.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Well they delivered the wrong part but I was able to make it work. "
"Exactly what i needed and fast shipping"
"Ordered a set of mirrors for my motor bike, when they were delivered one was distorted. I emailed J&P, once they established the mirror was indeed faulty they sent out a replacement the next day.
Very happy with the customer service and prompt action. They really do back their products. "
"The product was delivered quickly and accurately."
"The order was correct and shipped quickly. JP's website is easy to navigate and always enjoyable.... Keep up the good work. "
"good design and fast delivery; riding again"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”