"Excellent customer service!"
"Great service, product, and delivery."
"awesome response and follow through. would not hesitate to go to j&p again."
"You guys are the best always great service and quality"
"I ordered a windshield for my motorcycle, perfect fit !!"
"Even though it was out of stock, I still had it delivered within 10 days."
"Took them 2 days to ship my part and 10 more days to get it! The lady I spoke to said "should have paid for the over night shipping if you needed it so bad". Never again will I order from j&p. Revzilla.com is a much better option."
"Received my order sooner than I was told.
Good price fit as told. "
"It was easy to order. Customer service was very helpful. Satisfied with the quality of the products ordered."
"Great price! Package arrived quickly. Very satisfied with the purchase!!"
"Would order from them again "
"Everything was like I expected"
"Parts say that they are the right replacement parts and what was shipped was wrong parts and do not fit. "
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Never did receive email confirmation of delivery
My pick up point is a 440 mile drive and a border crossing from home.
I made trip after receiving delivery confirmation, only to find handlebar grips and gold membership were shipped a day later which will now require a second trip and having already paid import costs at Canadian border I am now going to have to convince them that costs on second delivery have already been paid."
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We apologize that your order was not shipped together and that you did not receive a shipping confirmation email.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"I got exactly what i ordered."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We apologize that your experience did not live up to these expectations. A member of our management staff will be in touch with you shortly. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”