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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2014-10-23

"I order a tire at a good price and received it 2 days later. I'm very happen with u guys"


Verified
5/5

2014-10-23

"I was amazed at the speed I received my order,they are hooked to my two bikes.
Thanks
Don
"


Verified
2/5

2014-10-23

"my last order on slip on mufflers should have been free shipping to Canada, I paid shipping to Canada than had to pay duty and tax at the border. my first order from j p had no shipping fees to Canada, I only had to pay duty and tax. dissatisfied customer,"


Rep reply posted 2014-10-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

We apologize but we do not offer free shipping outside of the continental United States.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-23

"Everything fit and was just as advertised, shipping was very fast."


Verified
5/5

2014-10-23

"Fast prompt service the right part the first time"


Verified
5/5

2014-10-23

"My items came in two deliveries-the first shipped, arrived second... but we're exactly what I expected... GOOD JOB!"


Verified
1/5

2014-10-23

"I ordered boots that stated "in stock" 12 days ago and they charged me for them, they still have not shipped to this day. My order status states pending vendor delivery. No email, no update, no backorder status. Not good."


Rep reply posted 2014-10-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2014-10-23

"Great selection good prices fast service "


Verified
5/5

2014-10-23

"Great product and super fast delivery!!!"


Verified
4/5

2014-10-23

"why 2 boxes for 2 small items?"


Verified
5/5

2014-10-23

"JP Cycles is always ontime and always has what I need.
Thanks!
"


Verified
5/5

2014-10-23

"Great company, excellent customer service and support, I will definitely do business with them again."


Verified
5/5

2014-10-23

"Parts arrived in quick time exactly as described"


Verified
5/5

2014-10-23

"Fast delivery, easy to deal with... Well order from again"


Verified
5/5

2014-10-23

"Ordering was extremely easy, joined the Gold Club and pretty much have paid for it in two orders. The delivery of this order was quicker than expected and everything works as hoped for."