"Order was painless and the tire arrived in a timely fashion. I was able to get it installed the following day and it seem to ride will thus far.
I actually called and discussed the order with a J&P rep as I thought the cost was too good to be true. They were lower than many others. Looking for that hidden "gotcha", but couldn't find one. Everything went very well."
"I found my part, ordered it and they shipped it in a timely manner. The experience was very satisfying."
"Order process was very easy and I needed additional information and contacted the attendant on line who helped me with some specific details I needed.
Thanks"
"Right parts, right price, right on time!"
"This was my second time ordering items from J and P
all items arrived in a time fasion. And you can order with confidence with the fitment check."
"Fast delivery, better than expected."
"I have ordered from j & P Cycles numerous times. I have also been to the store. I love this place my orders always come right away and they are very helpful in the store."
"All customer service personnel were very helpful and accomodating for my exchange. The delivery of the parts was also promptly completed and made my bike look all the better. couldn't ask for much more!"
"The qaulity of mirrors sent was horrendous. I will be returning the product today."
"I found exactly what I wanted, check out was quick and easy and item was delivered right on time! I love the large variety they have in apparel! "
"Love the bag it was perfect "
"Easy site to navigate and great selection to choose from. Will definitely be back!"
"Everything was great except the jacket I bought a xxxl and it is more like an xl had to return it "
"Bought fork deflectors that said fit my bike, didn't see where the brackets weren't included. The brackets when selected "did NOT" fit my bike. Makes no sense, if the brackets required for the deflectors don't fit the deflectors shouldn't be listed as they fit. I made them with using a rubber bungy cord cut down to fit on the forks as a rubber spacer since you won't take an open product back. "
“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.
We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.
• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.
• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.
• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/
Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”
"Great and Fast service. Highly recommend."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item,we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”