"I ordered a three dollar carburetor jet. They charged me nine dollars for shipping an it took over a week to get to me. Then it was the wrong part so I shipped it back. That was 3 bucks in the same package they sent. I still haven't Ben refunded"
"I expected the tires I ordered to be shipped together, but they arrived about 5 days apart. That could have been the fault of the shipping company. Other than that, I got what I ordered and that was the important thing."
"Great products, the best in the business, Thank you again for the great products you sell to us......"
"sent pakg back wrong size need a 2x u sent a large havent seen anything back yet.sent it back to u tue 14 oct 9:24
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“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"quick delivery, correct part, great service"
"excellent service and products so far. better selection then most"
"Great, everything was ok, my first purchase and certainly not the last"
"So easy to deal with, prompt postage, fantastic."
"I,m happy with my order but didn't like the way that when you get your catalogue the prices were different from the online prices!!"
“Thank you for your feedback. We apologize for any confusion over advertised prices in our various forms of marketing. Prices are continuously changing with our vendors whether it is an increase or decrease. Unfortunately, we are unable to update our catalogs when the vendor’s prices change. We post a disclaimer on almost every page of the catalog stating "prices and misprints subject to change". Our web site has the most updated prices for your convenience. If you have any other questions or concerns, please feel free to contact us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Excellent order handling, exactly what I ordered and shipped quickly. Pretty decent pricing too!"
"the last items i purchased were arlen ness and they fit well and look great. the product i purchased before that was mirrors. i was not happy with the products so i returned them. i am currently waiting to find out how much i will be refunded, that will be put towards another purchase. j and p cycles stands behind the products they sell and if you are not satisfied you return it and either you're refunded or you make another purchase with the refund applied to your purchase. you cannot ask for much more than that."
"It was easy to order and everything arrived in a few days ! "
"I tried to order a windshield and was informed that it was out of stock and would I like to get an email when it was available. I replied that I would, and sure enough, I did get that email. I then placed my order and received it very quickly. Very pleased with the service that I always receive from J&P. The live chat is a great service also !!"
"JP Cycles always has top notch service, and the customer service is exceptional."
"very quick shipping Thanks so mujch"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for your feedback. We will be happy to provide more insight on your return if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”