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Product & services pricing
4.19/5
Chance of future purchase:
4.03/5
Shipping & packaging:
3.73/5
Customer service:
3.75/5
Return/Replacement policy:
3.60/5

Verified
5/5

2014-10-16

"it was a great experience."


Verified
2/5

2014-10-16

"send the wrong part. This has kept my from riding for four plus weeks. a real bummer.
Don't know when I'll be able to ride.
Very sad dude here.
"


Rep reply posted 2014-10-16
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
2/5

2014-10-16

"Parts did not ship together They came dribbling in one after another and they sent me a Front disc instead of a rear one."


Rep reply posted 2014-10-16
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-16

"I appreciate all the phone/customer support and the delivery time is amazing. I will continue to make J&P Cycles my first choice when it comes to ordering parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-16

"Top name brands and great prices. Even the regular delivery was fast. Definitely will be my place to buy!!! Vic Tx."


Verified
5/5

2014-10-16

"Easy ordering and fast delivery who could ask for more."


Verified
5/5

2014-10-16

"great service and thanks for the return label but wont b using it "


Verified
5/5

2014-10-16

"Very quick delivery and good service all round"


Verified
5/5

2014-10-16

"I received exactly what I ordered, on time in excellent condition, and was notified that there was a sale so I saved some cash too. You can't ask for more than that."


Verified
5/5

2014-10-16

"Quick and acurate delivery"


Verified
5/5

2014-10-16

"J&P Cycles have a huge range of products the service is excellent and shipping is fast would recommend to anyone, Fantastic cheers guys! "


Verified
5/5

2014-10-15

"The product was priced right. The delivery time was excellent and I was very pleased with my purchase.

DR
"


Verified
1/5

2014-10-15

"Bought set of passenger floorboards for new bike showed up in a "retaped package" one board in sealed bag the other just bubble wrap it was damaged obviously some one else allready returned it.so i guess the dont check or just dont care but really wasted my time asked if i wanted replacement asked if they could check them first guy acted like i was joking" buyers beware" no wonder they offer no hassle returns they should change there name to "Junk Parts" i guess thats what JP stands for they were allso very poor quality no grooves for ball to roll in when they they flip up so first time you would flip up you would damage them rememberJP or junk parts....

"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2014-10-15
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-15

"fast delivery, good product."


Verified
4/5

2014-10-15

"although very nice boots, due to duties and delivery and currancy exchange 125.00 dollar boots cost 190.00. If I return them or exchange them then I must pay the duties, exchange and more shipping costs. I now am left to sell them at a loss. Too bad the borders/duties cost so much"