"I had a wonderful purchasing experience with J&P Cycles. I initially ordered the wrong size, they exchanged it with no hassle. "
"parts fit, timely delivery"
"Bought a replacement driving light for my 2003 HD Softail. Found out that the new light did not have quick connectors like the original equipment. So I cut off the wire connectors to direct wire the new light. That went okay. Next problem was the new light is a little thicker where the outer rim of the lamp mates with the outer ring clamp to hold it in the lamp case. So spent a lot of time trying to put enough force on the lamp face to keep it in place while trying to secure the outer ring. Didn't have enough hands to get this all accomplished. Even if I do get it in place my fear is the headlamp will pop out of the case if it gets jarred. If I had known ahead of time the extra work and poor fit of using this replacement part, I would have tried to purchase an original equipment part. The whole process for this should be as easy as the HD video of how to replace the main headlight with new LED lights. "
"very good looking tire for the money"
"Very fast delivery. Completely satisfied."
"Accessories for my 2008 Goldwing were easy to find, arrived when expected and were easy to install with the directions provided. I'm very happy that I found J&P Cycles."
"Great fit, fast service and shipping!"
"It was exactly what I ordered. "
"Very good shopping experience as always.
I always receive exactly the product expected, in a very timely manner, and at a good price."
"Like dealing with J&P because of the good selection, good prices, plus it's a family run business. Always satisfied."
"Return went smooth, no questions and shipped me replacements. "
"service was great as usual , always seem to find what im looking for on J&P s web site , thank you for being there when i need you ... "
"Great company to buy from, thanks !!!"
"My ordered showed up way before I was told! Way to go yall.
Steve"
"Hoping my husband will really like it."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.
We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.
• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.
• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.
• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/
Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”