"Thank you J&P for the fast delivery , parts were in good shape
Thanks
Happy Customer
Billy"
"Very satisfied. Online order was placed on Sunday. Was filled Monday. Parts arrived Wed."
"Fast delivery, excellent product!"
"Some parts did require retapping of bolt holes and some bolts/screws were nonconforming/weaker than colony/US made. Overall, I found most items to be formfitting and satisfactory for functional use. I like the fact that you can get almost anything needed, the prices are affordable, and shipment is quick.
"
"This was the first time that I have ever purchased anything from this establishment and I'm starting to feel like it will be the last. I ordered a Big Radius exhaust and a few other things, and received my order with a piece of my exhaust missing. No big deal, I figure. I'll just call let them know and they'll send it right out to me.....WRONG!!
First off, my initial complaint went unreported, and if I had not called back two days later, I would still be waiting for you guys to call me with some sort of status.
Now come to find out I have to contact the manufacturer for my part, but I purchased it from you.......
I'm confused and very dissatisfied and if this situation is not rectified I will make it my business to let as many people as I know about my "VERY FIRST" impression of J&P Cycles
Thank you"
"Vert good service :) i am goobg to buy more. "
"Order was delivered quick, 4 days! No instructions came with the parts, but a quick call fixed that. Very satisfied"
"Super Fast delivery!
Outstanding Customer Service!
"
"Love the Vance and Hines Big Shot Pipes I purchased. However checking J & P website and V & H website when choosing these pipes nothing was said about not working with HD factory Saddle Bags. I do use the Bags and want proper support underneath right side bag. Customer service was helpful even thou they could not offer a bracket or solution. Good thing I can fabricate one on my own. I guess I just did not do enough homework and now I have to deal with it since I did not want to return the pipes. I would use J & P Cycles again, just do more homework. LOVE the pipes.
Vance & Hines has a GREAT sounding Product. RH Overland Park Ks."
“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.
We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.
• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.
• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.
• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/
Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”
"My cc card number was wrong which was my fault but they had my address and name switched around with someone else. It took a 15 minute conversation to find my order and square it away . However, the woman I spoke with was very pleasant and helpful and I did recieve my order shortly afterwards. Mistakes happen and I'll do business again but I can't give more than 3 stars THIS time."
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Delivered as usual. Great at communicating to the customer."
"The people I dealt with were pleasant and helpful."
"Had been having problems with the oil tank dipstick on my
2004 HD XL 1200 custom sportster from the day I bought the bike. Ordered one from J&P Cycles, problem solved."
"Item was just as described, couldn't ask for quicker shipping. item was well protected, delivered in perfect condition."
"Always outstanding service and parts....super fast shipping parts always at the door in a couple days.....never been disappointed "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We apologize that your experience did not meet these expectations. A member of our management team will be in touch with you shortly.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747”