"Few of the chrome items I recieved had scratehes. Was not happy!"
"I think the shipping costs are too high. Post office would have been cheaper and had the same guaranteed delivery date. It wasn't an option. I won't order again unless shipping is more reasonable. Too many places with free shipping out there on orders of $50.00 or more."
"The foot boards fit great and the instructions on the internet helped with installation. Good Job!!
Verle Olson "
"This is the first store I have ever dealt with all over the world that was not satisfied with my financial and transport information, because of their need for more personal information, which I refused to share, my order was cancelled and I took my business elsewhere."
“Due to a recent increase in International credit card fraud, we do require payment verification prior to the shipment of your first order. To complete this process we ask you send a copy of your most recent credit card statement. This item must include the following information:
1. Your name
2. Your address
3. The last 4 digits of your credit card number
4. Bank Logo
This is a one-time request.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Mud flap was way too large and too long for front fender. Front fender trim fit well, hopefully the double sided tape keeps it on."
"10 star,the best thk jpcycle"
"shipped in a timely manner,website was outstanding"
"The only problem is that you wont ship to a PO. BOX , So I had to hunt down my purchase as I don't receive mail @ my physical address . I think you should ship to PO. BOX'S that way there is no problem's especially when my that is the billing address on my Credit Card. If I put my house address on the payment details when ordering there is a conflict and you as a seller may not get paid, or the order won't go thru at all."
"Always an easy and painless when ordering from J&P. "
"Still waiting on my order to be shipped. No updates were given until I contacted them and was then given an unacceptable response."
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"Great service and quick shipping!!"
"I received my order in a timely manner. "
"Superior service!!! Tires delivered very quickly!"
"quality gear at a reasonable price---couldn't ask for more
"
"we got part of our order on time, the second part was put on back order, it was not posted anywhere that it would take this long and we are still waiting."
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”