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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2014-10-09

"Purchase was shipped on time and undamaged."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-09

"I've never had a bad experience with J&P. thanks"


Verified
5/5

2014-10-09

"I have always been pleased with jp cycle, they have always worked to please, I have bought many idems over the years an there service has always been great,"


Verified
5/5

2014-10-09

"Two orders for cancelled instead of just one that I wanted to cancel.
Customer service was very helpful and comp'd me free shipping.
"


Verified
5/5

2014-10-09

"My order was delivered within days, I was very satisfied and will continue to be a customer in the future."


Verified
4/5

2014-10-09

"Customer service was helpful in returning merchant & helping with new..."


Verified
5/5

2014-10-09

"The service was great, I'll oder again soon."


Verified
5/5

2014-10-09

"My order was shipped fast and right and at a good price. "


Verified
5/5

2014-10-09

"as always, j&p pulled through"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-09

"My order came very fast and was just what I wanted . I have made many orders through J&P cycles and every one was just right. and got to me within days. very good service!"


Verified
1/5

2014-10-09

"I can't review something i haven't got yet..."


Rep reply posted 2014-10-09
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-09

"Fast delivery and everything correct. Thanks"


Verified
5/5

2014-10-08

"Very polite phone people Fast Accurate parts delivery"


Verified
5/5

2014-10-08

"everything i wanted in a timely manor"


Verified
5/5

2014-10-08

"good parts and service as usual.."