"Awesome service, and they know there stuff."
"Waited for my parts with no show. Contacted them and after they informed me my parts were on 4 to 6 week back order. Well, now my bike is down for 4 to 6 weeks plus the time I waited before I called."
"Extremely dissatisfied still do not have part. Nothing from J&p cycles as to ship date. Will never buy from them again"
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"Package came in the Morning. Everyhing is all right"
"The goods are of quality. They fit the bike they said it would without complications. Cost very reasonable. Delivered within one week. No problems at all. Will definitely buy my Harley parts in future from Jp cycles. Thankyou"
"They have done every thing as they said they would. I would use your company again when ever I need to order some thing."
"I was surprised with the promptness of the delivery and how easy it was to navigate on your website, thanks you definitely will have a returned customer."
"I have for years ordered from J & P and I have yet to receive any product that didnt fit or had to tweek to get to fit. I am very happy with the service and Tech support that Ive received."
"good service and has everything i need"
"The parts all fit well and only took 5 minutes to get all installed. I replaced the pucks on the bags with a very heavy chromed slim line handle and installed a locking glove box cover, but were a bit pricey ."
"Few of the chrome items I recieved had scratehes. Was not happy!"
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"I think the shipping costs are too high. Post office would have been cheaper and had the same guaranteed delivery date. It wasn't an option. I won't order again unless shipping is more reasonable. Too many places with free shipping out there on orders of $50.00 or more."
"The foot boards fit great and the instructions on the internet helped with installation. Good Job!!
Verle Olson "
"This is the first store I have ever dealt with all over the world that was not satisfied with my financial and transport information, because of their need for more personal information, which I refused to share, my order was cancelled and I took my business elsewhere."
“Due to a recent increase in International credit card fraud, we do require payment verification prior to the shipment of your first order. To complete this process we ask you send a copy of your most recent credit card statement. This item must include the following information:
1. Your name
2. Your address
3. The last 4 digits of your credit card number
4. Bank Logo
This is a one-time request.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Mud flap was way too large and too long for front fender. Front fender trim fit well, hopefully the double sided tape keeps it on."
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for your feedback. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”