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Product & services pricing
4.19/5
Chance of future purchase:
4.04/5
Shipping & packaging:
3.73/5
Customer service:
3.75/5
Return/Replacement policy:
3.60/5

2/5

2014-10-07

"The starter I ordered for my motorcycle had a connector that was broken and the box seemed to be damaged."

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Rep reply posted 2014-10-07
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

We are sorry to hear that your order arrived in poor condition. We ask that you please contact us as soon as possible so that we may be of further assistance with this matter. Please contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2014-10-07

"All I can say is AWESOME."


Verified
5/5

2014-10-07

"overall very satisfied with the service"


Verified
5/5

2014-10-07

"J&p cycles always has good customer service.and when you need good technical support their there.and your parts get to you in a timely manner."


Verified
5/5

2014-10-07

"DELIVERED ON TIME,EXACTLY WHAT I ORDERED.
DOES NOT GET ANY BETTER!
"


Verified
5/5

2014-10-07

"Good tire at a good price. Delivered timely"


Verified
5/5

2014-10-07

"Thanks for the quick shipment. Ordering was easy. I'll order again. "


Verified
5/5

2014-10-07

"Easy to navigate website and an endless amount of products. The checking out process was easy and fast"


Verified
5/5

2014-10-07

"The items were perfect just as I had hoped. Will do more business in the future. Well done. "


Verified
5/5

2014-10-07

"quick delivery, good communication."


Verified
5/5

2014-10-07

"great prices, fast shipping, thanks!"


Verified
5/5

2014-10-07

"I ordered the Barnett Carbon Fiber Clutch Kit and Baker Attitude Chain Adjuster. Parts fit rite in and worked as described. Shipping was as advertised, a little long because I'm a bit far from them other wise packed well. The Tech help is very helpful, glad I became a Gold member. Will be ordering again. Thank you J&P! "


Verified
5/5

2014-10-07

"shipped quick and order was correct"


Verified
5/5

2014-10-07

"I dug the video of the Jensen radio install on your web site very cool,I bought one nice addition to my ElectraGlide. Thanks JPCycle,
Mike Kelso.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-07

"Wow! My first on line order ever for my
Vulcan 900. Service was perfect, Product eas a perfect fit even the shipping package was impressive !
I can't wait for my next order YOU ROCK
Thanks Mark in Washington
"