"i have placed 2 orders and both were wrong. so I have to wait for another 2 weeks before i get the right things. if i get the right things"
"As always, my order was received in a very timely manner. This was important because the parts arrived before the dealer parts did. "
"Great inventory, prices, and shipping was very fast!"
"Great service and really quick delivery. Also very happy with my new Mustang seat. The only negative I would say is that the freight was quite expensive as the seat I bought didn't weigh much. Maybe I'll get it shipped by land next time. Cheers."
"Just a perfect transaction. No problems at all."
"I've been purchasing from J&P for many years and have never been disappointed by their prices or service. "
"Perfect! Fast shipping! Great Quality Parts! Great prices too! "
"Fast,friendly service.Highly recommend"
"The item shipped faat, arrived on time and there were no issues. Will be ordering all our parts from J and P from now on."
"5 stars, plain and simple!"
"So far everything has been the right product delivered on time."
"Good choices, good pricing, but not as satisfied with "in stock" advertising and shipping. I will still be ordering from them tho.
"
"thanks for good parts and quick service"
"There was a problem with the delivery of my order due to an accident with the UPS truck (yikes). I received a call from your customer service rep apologizing for the delay and that another shipment was on the way. I appreciated the personal touch."
"Your Staff has been great. They have answered all my questions as I restore a 1982 FLHC that I inherited from a friend who passed away. I have had a bunch of missing parts, and a lot of questions. Keep up the good work.
Harle Bishop "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”