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Product & services pricing
4.21/5
Chance of future purchase:
4.06/5
Shipping & packaging:
3.75/5
Customer service:
3.78/5
Return/Replacement policy:
3.60/5

Verified
5/5

2014-10-03

"I had no problems at all so everything was great.."


Verified
5/5

2014-10-03

"gooooooooooooooooooooooooooooooooooood"


Verified
5/5

2014-10-03

"Ship when they say it would be and arrives on time. It is nice to be able to track it also as UPS does not always let me know when it is delivered."


Verified
5/5

2014-10-03

"Item was as described. Delivery was timely. When I had question before purchase I was able to instant chat with rep who San were that question."


Verified
5/5

2014-10-03

"Great quality products at a good price. Excellent order to delivery time. "


Verified
5/5

2014-10-03

"my products got to me ahead of schedule"


Verified
5/5

2014-10-03

"Very fast service, excellent packaging, and the products I know and respect."


Verified
4/5

2014-10-03

"I thought the shipping seamed high as it was half of what I ordered but I do like your products"


Rep reply posted 2014-10-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We apologize if you feel our shipping rates are too high. We do have basic shipping charges for all orders. We may be able to lower the shipping cost as a one-time courtesy. In these instances, we request that you call or chat in to place these orders, so we can manually adjust the amount depending on the total cost of your purchase and/or weight. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2014-10-03

"great service thank you satisfied with the whole process
"


Verified
5/5

2014-10-03

"Great place to purchase anything that you may need for your bike...or yourself, excellent return policy, user friendly web site, I do recommend it strongly"

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-03

"It's always a plesant experience ordering from JP. Website is easy to navigate and they have tons of products in stock. Their prices are always competitive, they carry good quality products as well as big name brands. Shipping is easy and free. This is my one stop shop for my bikes."


Verified
5/5

2014-10-03

"Really express seller!!! Keep up the good work J&P cycle!!"


Verified
5/5

2014-10-03

"Great product and fast shipping!! Highly recommend!!"


Verified
5/5

2014-10-03

"Every thing shipped fast and all items were as described I appreciate doing business with you thanks. Del"


Verified
5/5

2014-10-03

"As always it is great to order from J&P's"