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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2014-10-03

"Very fast service, excellent packaging, and the products I know and respect."


Verified
4/5

2014-10-03

"I thought the shipping seamed high as it was half of what I ordered but I do like your products"


Rep reply posted 2014-10-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We apologize if you feel our shipping rates are too high. We do have basic shipping charges for all orders. We may be able to lower the shipping cost as a one-time courtesy. In these instances, we request that you call or chat in to place these orders, so we can manually adjust the amount depending on the total cost of your purchase and/or weight. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2014-10-03

"great service thank you satisfied with the whole process
"


Verified
5/5

2014-10-03

"Great place to purchase anything that you may need for your bike...or yourself, excellent return policy, user friendly web site, I do recommend it strongly"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-03

"It's always a plesant experience ordering from JP. Website is easy to navigate and they have tons of products in stock. Their prices are always competitive, they carry good quality products as well as big name brands. Shipping is easy and free. This is my one stop shop for my bikes."


Verified
5/5

2014-10-03

"Really express seller!!! Keep up the good work J&P cycle!!"


Verified
5/5

2014-10-03

"Great product and fast shipping!! Highly recommend!!"


Verified
5/5

2014-10-03

"Every thing shipped fast and all items were as described I appreciate doing business with you thanks. Del"


Verified
5/5

2014-10-03

"As always it is great to order from J&P's"


Verified
3/5

2014-10-03

"Black Brace or kidney belt was way too small as described."


Rep reply posted 2014-10-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-03

"Fast, free shipping. Great selection."


Verified
5/5

2014-10-03

"Had what I needed and regular shipping still got to me in 3 days. I go to J&P cycle first for all my parts and modification needs."


Verified
5/5

2014-10-03

"Product shipped quickly as promised. Easy site to buy. I will make new purchases as soon as possible. Thank you J & P"


Verified
3/5

2014-10-03

"My first experience with J&P was very good, i received my parts within a week, but my second order not that good, i am still waiting for me parts "


Rep reply posted 2014-10-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2014-10-03

"Fast shipment! This is a very reputable company which I have ordered from several times. Never any problem with returns or orders. I recommend this company highly!!!"