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Product & services pricing
4.21/5
Chance of future purchase:
4.06/5
Shipping & packaging:
3.75/5
Customer service:
3.78/5
Return/Replacement policy:
3.60/5

Verified
5/5

2014-10-03

"thoroughly satisfied very professional great products great service and prompt delivery very happy. "


Verified
5/5

2014-10-03

"J&P Cycle has been a great help during my restoration project. Service is unbeatable, fast shipping and their tech chat is awesome. Thank you to all if the folks on the J&P team. "


Verified
5/5

2014-10-02

"Great prices, great customer service, and fast shipping as always."


Verified
5/5

2014-10-02

"Its what I needed. Shipping could have been a little quicker."


Verified
5/5

2014-10-02

"very satisfied with the purchase"


Verified
5/5

2014-10-02

"Items arrived promptly and in good condition. Products were as described and appeared to to be high quality."


Verified
4/5

2014-10-02

"Longer than I though.
Had to pay extra tax when received--- 1st time
"


Rep reply posted 2014-10-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. International customers must pay any customs charges, VAT, Taxes and other costs in addition to the shipping charge upon receipt of the shipment.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-02

"Price was right and shipped quickly! "


Verified
5/5

2014-10-02

"Very prompt delivery and great product."


Verified
5/5

2014-10-02

"The product i ordered was spot on and i can't say enough about the speed at which my order arrived, 7 days from America to Australia and i was able to track it the whole way. Fantastic."


Verified
5/5

2014-10-02

"Have Always got what I needed and at a lower price"


Verified
5/5

2014-10-02

"Ordering was quick and easy. Prices were competitive with other companies if not better. Website was easy to use. Shipping was on time. Will definetly be using J&P Cycles again!"


Verified
5/5

2014-10-02

"My product was delivered in perfect shape and sooner than expected."


Verified
5/5

2014-10-02

"Delivered everything as promised."

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2014-10-02

"Wrong part for my bike even though I narrowed the search for my specific make, model and year."


Rep reply posted 2014-10-02
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”