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Product & services pricing
4.25/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.85/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
4/5

2014-10-02

"Longer than I though.
Had to pay extra tax when received--- 1st time
"


Rep reply posted 2014-10-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. International customers must pay any customs charges, VAT, Taxes and other costs in addition to the shipping charge upon receipt of the shipment.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-02

"Price was right and shipped quickly! "


Verified
5/5

2014-10-02

"Very prompt delivery and great product."


Verified
5/5

2014-10-02

"The product i ordered was spot on and i can't say enough about the speed at which my order arrived, 7 days from America to Australia and i was able to track it the whole way. Fantastic."


Verified
5/5

2014-10-02

"Have Always got what I needed and at a lower price"


Verified
5/5

2014-10-02

"Ordering was quick and easy. Prices were competitive with other companies if not better. Website was easy to use. Shipping was on time. Will definetly be using J&P Cycles again!"


Verified
5/5

2014-10-02

"My product was delivered in perfect shape and sooner than expected."


Verified
5/5

2014-10-02

"Delivered everything as promised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2014-10-02

"Wrong part for my bike even though I narrowed the search for my specific make, model and year."


Rep reply posted 2014-10-02
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-10-02

"The angel bells came at the perfect time to give to my sons for their Harleys. Great concept as a reminder to keep them safe. As a bell collector, I have to get one for myself for their safe riding."


Verified
5/5

2014-10-02

"very prompt and organized, got it right the first time"


Verified
5/5

2014-10-02

"Everything was good product was correct and delivered on time"


Verified
1/5

2014-10-02

"I still waiting for the package !"


Rep reply posted 2014-10-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2014-10-02

"Extremely fast service and product is as portrayed. "


Verified
5/5

2014-10-02

"Great products and fast shipping. I love shopping at J&P. "