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Product & services pricing
4.21/5
Chance of future purchase:
4.06/5
Shipping & packaging:
3.75/5
Customer service:
3.78/5
Return/Replacement policy:
3.60/5

Verified
5/5

2014-09-25

"VERY FAST AND EFFICIENT SERVICE ORDER GOT THERE IN TIME FOR HIS BIRTHDAY"


Verified
5/5

2014-09-25

"I had to return merchandise and I was amazed with the no hassle and fast refund service. Shop here and you will be more than satisfied with prompt and excellent service."


Verified
2/5

2014-09-25

"bought something that said would fit my bike
did not !
"


Rep reply posted 2014-09-25
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item,we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-25

"Great prices-Quick Shipping"


Verified
5/5

2014-09-25

"very good for my first order
I will order again
"


Verified
5/5

2014-09-25

"I was very surprised with the low price of the clutch pack that i was searching for and they had it in stock! It was shipped out that same day and I received it just two days later! J&P Cycles, your awesome!

"


Verified
5/5

2014-09-25

"My order was filled and shipping was very quick. I have one return to make and need to find the return procedures. Very satisfied and will continue to order from them!"


Verified
5/5

2014-09-25

"Nice fast service and easy to use website. Parts always arrive on to time or early and are always high quality.
I will definitely be using J and P Cycle in the future!
"


Verified
5/5

2014-09-25

"Nice to make business whit you!!!!!!!!"


Verified
1/5

2014-09-25

"Do not buy anything from these crooks they will not cancel your order. You will get stonewalled they will lie to you on the phone and say it is on the truck.
That will force you to ship the part back and make money off you either way as they will charge you both a shipping fee and restocking fee.

This is a your typical J&P canned response you have no intentions to give the customer the option to cancel
An order you will stonewall them knowing that if they get the items they will not return them & those that do you charge a restocking fee to cut your loses it’s a win, win situation for J&P that’s the bottom line calling your service number is like calling iatola komani it will get one nowhere besides that’s been done they are paid to lie
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2014-09-25
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Orders shipped with rush processing are shipped the same day. Once an order reaches our warehouse we can not stop it. We welcome you to send back the order if you are unhappy with it. You can view our returns process here: http://www.jpcycles.com/returns

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-25

"Good part....exact fit well made....another quality part from Jp as expected"


Verified
5/5

2014-09-25

"Every time I have used J & P they have delivered so I will use them again in the future ! Will also tell others to use them . Thanks for the prompt service J & P ."


Verified
5/5

2014-09-25

"Never a let doen e it these guys"


Verified
5/5

2014-09-25

"Quick service great products and prices. Thanks and will buy again."


Verified
5/5

2014-09-25

"Great products and customer service. I believe it was Burt who helped me on the phone with my shipping concern."