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Product & services pricing
4.21/5
Chance of future purchase:
4.06/5
Shipping & packaging:
3.75/5
Customer service:
3.78/5
Return/Replacement policy:
3.60/5

Verified
5/5

2014-09-26

"We love doing business with J&P Cycles"

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Verified
5/5

2014-09-26

"Super easy website fast shipper."


Verified
5/5

2014-09-26

"Very nice parts. Super fast shipping. Thank you. "


Verified
5/5

2014-09-26

"Received my Commander ll tires very fast. Order process was easy. I'll definitely be a return customer!"


Verified
5/5

2014-09-26

"Just Fantastic ,the service was fast as I live on the other side of the world,also the product was great .Would recommend, "


Verified
5/5

2014-09-26

"The shipping was very quick. The chaps arrived a short 2 days after I ordered them, just in time for a long chilly ride. Will do business with again and again!"


Verified
5/5

2014-09-26

"I love JP. They always deliver on time. My #1 place to shop."


Verified
4/5

2014-09-26

"there were no installation instructions to install product properly.
product is what I expected good.but I am pretty sure that the product was installed incorrectly on my bike..
leaving me unsure if it will blow off while going down the highway at 60 miles an hour.
"


Rep reply posted 2014-09-26
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.

We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.

• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.

• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.

• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/

Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”


Verified
5/5

2014-09-26

"Right on time with everything. Will definitely use again. I have used J&P several times and they are excellent to deal with."

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Verified
5/5

2014-09-26

"Great prices and really fast shipping. Will do business with in the future."


Verified
5/5

2014-09-26

"Excellent merchandise, quality, variety and exceptional service. Returns are painless...very easy, and fast shipment. The only company I deal with."

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Verified
5/5

2014-09-26

"Extremely fast/free shipping. ONLY gel battery, I could find, for my 100th Anniv. Sportster (not even on "Bike Master" - who makes them)!!! Awesome"


Verified
5/5

2014-09-26

"Always a very good and professional experience!!"


Verified
5/5

2014-09-26

"The customers reviews were extremely helpful with my last purchase! I LOVE this Place!!"


Verified
2/5

2014-09-26

"Still waiting for it to be shipped n all i got was a face mask"

Detailed Review Benchmark + -
Pricing of products and services
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Rep reply posted 2014-09-26
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”