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Product & services pricing
4.21/5
Chance of future purchase:
4.06/5
Shipping & packaging:
3.75/5
Customer service:
3.78/5
Return/Replacement policy:
3.60/5

Verified
5/5

2014-09-26

"Always On Time and Great Customer Service..Thank you Thank you!!!:-)"


Verified
5/5

2014-09-26

"Purchasing parts from J&P Cycles has always been a great experience!"


Verified
1/5

2014-09-26

"Charged first and asked additional card statement and other supporting a later.

If it is a policy to seek supporting card details the same should be requested prior to charging the card

Wasted precious time
"


Rep reply posted 2014-09-26
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. Additional payment information is listed under our terms of business at http://www.jpcycles.com/terms#payment.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-26

"Very fast will be ordering my bike needs from you again keep up good work thanks!!:)"


Verified
4/5

2014-09-26

"charged my account twice,but was taken care of.The person that I spoke to on the phone was very helpful.I havn't received my whole order yet.

"


Verified
5/5

2014-09-26

"Service was excellent and shipping was very fast !!! Thanks"


Verified
5/5

2014-09-26

"Fast delivery and decent prices. What more do you want?"


Verified
5/5

2014-09-26

"Thanks. Very nice product."


Verified
5/5

2014-09-26

"J&P Cycles always delivers on price, selection, quality and fast shipping. Very courteous customer service and they know their stuff! Will continue to do business with them as well as recommend them to others."


Verified
5/5

2014-09-26

"best and better than any Harley shop here in Australia ! cheers"


Verified
3/5

2014-09-26

"Seat arrived and is great, however has scratches on top of leather, not too happy about this??? don't know what has happened as it was wrapped in plastic and was like this when opened. "


Rep reply posted 2014-09-26
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. Please contact customer service by phone so that we may better assist you with this issue.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-26

"Awesome service and awesome price. Very satisfied"


Verified
4/5

2014-09-26

"Overall,it was good,I did experience some issues with one of the ends of the taillight bar. One of the ends of the bars threads took a while to get the screws started.all in all the bar fit well."


Verified
5/5

2014-09-26

"The customer service I received was excellent! She was able to direct right to the item number I needed and I was able to get my husband want he wanted for his bike for his birthday at a resonable price. Thank you, Sandi"


Verified
5/5

2014-09-26

"Very quick and prompt response of the customer service department. Will be associated with JP cycles for a long long time to come and will refer it to all my biker friends."