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Product & services pricing
4.22/5
Chance of future purchase:
4.08/5
Shipping & packaging:
3.77/5
Customer service:
3.81/5
Return/Replacement policy:
3.63/5

Verified
5/5

2014-09-16

"Very quick shipping, lowest prices I could find. Tires just installed and ride great."


Verified
5/5

2014-09-16

"The online store is easy to use and the reviews are helpful. Nice description of the item your looking at.

Thank You!
Rex
"


Verified
5/5

2014-09-16

"Great prices ...there is always a great sale that jp cycles offers. I got my tires at a great price I will continue to shop with jp cycles"


Verified
5/5

2014-09-16

"EVERY SATISFIED , IDEM WAS AS DISCRIBED,PROMP DELIVERY."


Verified
2/5

2014-09-16

"I ordered a Bell Pit Boss helmet in the size I`ve always worn...it not only didn`t fit, but was the worst helmet I`ve ever tried on!
J.P. Cycles still charged me $7.99 to return it. Not exactly their fault, but under the circumstances, I think they should have returned it for free.
"


Rep reply posted 2014-09-16
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-16

"good quality-fast delivery"


Verified
5/5

2014-09-16

"Very quick postage to Aussie and items as described. Thanks J&P Cycles, will be ordering more stuff soon"


Verified
5/5

2014-09-16

"Excellent on-line advice. Very fast delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-16

"Very happy with the service. "


Verified
5/5

2014-09-16

"Easy online ordering, fast shipping, and zero trouble. Excellent experience!"


Verified
5/5

2014-09-16

"I had searched several sites to find a part for my 1990 Low Rider but none had items to fit my old bike. J & P had just what I needed. Thanks!
GeneO
"


Verified
5/5

2014-09-16

"I really like the convenience of being able to order online instead of having to go to a store to purchase what I need for my motorcycle! "


Verified
5/5

2014-09-16

"great service I live on the island of guam and my parts got here in less than a week..."


Verified
1/5

2014-09-16

"After waiting 11 days I finally got a reply that J and P cycle has no idea when the part advertised will ship. I canceled the order and will shop somewhere else from now on."


Rep reply posted 2014-09-16
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-16

"I'm glad I ignored their advice that this tire did not fit my bike because it does and rides good!"