"Usually have what I need in stock.Become a gold card member and pretty tough to beat there prices anywhere anymore."
"great service and parts thanks "
"The catalog description of the item I purchased was worded poorly making it seem that the item could be ordered made out of either steel or aluminum. I had t call a sales representative to assure me of what material I would be getting. I wanted only chrome steel because aluminum risers are junk. Apparently the same risers I was looking at in steel were available somewhere else in the catalog in aluminum. But description did not say that."
"not enough information about the mufflers I bought"
"Order was accurate and shipped quickly with no problems."
"The order came in timely and in good condition. I would not hesitate to order from J&P again."
"Excellent customer service. I called in to ask a question about the shipping address and it was handled very promptly and professionally. Thank you for a job well done. "
"fast delivery quality parts
not the first time ive ordered nor will it be my last"
"Has been over two weeks and my pipes have still not even been shipped from the vendor. At this rate hopefully they get here before winter. "
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"As always. Fast, trouble free ordering and shipping. "
"They delivered what I wanted in a quick manner. I am very pleased with the ease of finding the parts I wanted and getting them delivered to my house at a reasonable cost."
"still waiting for glasses ordered a week ago"
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
"I bought a 6+ clutch cable for my 97 Kawasaki Vulcan and it is better than the original. Some have complained about having to much slack and getting the cable bound up...all I can say is they apparently shouldn't be working on motorcycles. I will definitely us J&P cycles again."
"quick and free delivery, tax free . I will order again."
"Parts ordered did not fit my bike. Parts were ordered on line in section after my bike model and make and year was entered."
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback on our products and services. This helps us to maintain the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, your input helps us to provide world class customer service that J&P Cycles you have come to expect.
We regret any inconvenience you may have experienced in navigating our website. We would like to take this opportunity to tell you about the Technical Support Features of our website in hopes that they may enhance your shopping experience in the future.
• We welcome you to use our Technical Support Teams at http://www.jpcycles.com/chat/launch for Live Chat or call 1-800-397-4844 for Phone Technical Support.
• We invite you to visit us at http://jpcycles.custhelp.com/app to use our new customer service and tech self help interface. You can search for answers, watch videos, or just browse our fast growing J&P knowledge base.
• You can also find answers from staff and fellow bikers at our J&P Online Community at http://community.jpcycles.com/
Once again, thank you for filling out our survey. If we can provide any assistance to you, please contact us through email at customerservice@jpcycles.com or call us at 800-338-1747.”