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Product & services pricing
4.21/5
Chance of future purchase:
4.07/5
Shipping & packaging:
3.73/5
Customer service:
3.78/5
Return/Replacement policy:
3.64/5

Verified
5/5

2014-09-02

"I was completely satisfied with not only the delivery, but also the selection of items to choose from!!!!"


Verified
5/5

2014-09-02

"Great service and product."


Verified
4/5

2014-09-02

"It was ok. No problems. Would use again"


Verified
5/5

2014-09-02

"Looks and works great got here fast
"


Verified
5/5

2014-09-02

"Shipped very quickly, not sure why 2 boxes were used but they both came very quickly!"


Verified
5/5

2014-09-02

"J&P will always receive my buisness. "


5/5

2014-09-02

"Quick service, very satisfied with the product, prompt delivery... All in all excellent ... I am happy"


Verified
5/5

2014-09-02

"Great service, quick shipping and quality parts!"


Verified
5/5

2014-09-02

"I haven't used the products I've bought yet but they arrived in a very fast time considering I purchased them on a Friday after hours. I received the items Wednesday afternoon. Not broken. Satisfied. "


Verified
5/5

2014-09-02

" This purchase was great!!! I got the exact item (seat) that I was looking for and the part # was right on. Thanks Team."


Verified
5/5

2014-09-02

"Fast shipping and easy buying, what else could I want?"


Verified
5/5

2014-09-02

"online chat was very helpfull. i will and i am a returning customer. thanks."


Verified
3/5

2014-09-02

"It took 16 days for my purchase to ship. Than when I got it, it isn't the correct color lense that was in the picture. Luckily I just bought some of the correct colored ones from Harley.

Other than the colored lense being wrong is a perfect match to what I was looking for. So I am not happy or very unhappy. Can't day I'll recommend or buy again any time soon unless it's something that's tremendously cheaper through you or I can wait weeks to get what I want.
"


Verified
1/5

2014-09-02

"Deceiving practices led me to believe that I was receiving a pair of products. Then they only sent one. When I complained they offered to allow me to buy the second without paying shipping but never followed though with this offer.

I have tried being in contact with their customer service department and they never replied.

Horrible service!!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2014-09-02
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-02

"Fast shipping, good deal."