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Product & services pricing
4.21/5
Chance of future purchase:
4.07/5
Shipping & packaging:
3.73/5
Customer service:
3.78/5
Return/Replacement policy:
3.64/5

Verified
5/5

2014-09-03

"just got home from vacation will put pipes on this weekend"


Verified
5/5

2014-09-03

"Your on-line experience was quick and easy. Product came a couple of days early. The entire transaction was both quick and easy!"


Verified
4/5

2014-09-03

"I loved the vest that i bought from J&P Cycles. The only problem was when i got the vest. The right front pocket button was busted. I immediately called customer service to let them know. Great customer service by the way. Gentlemen guided me on how to fill out the exchange form that was in the box and to use the return package label to ship back. Now, just waiting for my new vest to come in."


Verified
5/5

2014-09-03

"Bought a scratch and dent item for a minimal price and the scratch and dent was just as minimal. Very pleased with the item and the shipping time and cost."


Verified
5/5

2014-09-03

"Didn't like the extra $31I had to pay UPS."


Verified
5/5

2014-09-03

"My order was filled quickly and arrived on time. No complaints!"


Verified
5/5

2014-09-03

"The item ordered was described clearly. It was easy to enter the address and payment information. I got a return email of the order quickly and the item was shipped quickly and in good condition. Good job."


Verified
5/5

2014-09-03

"The ordering was easy and was delivered quickly. This was not my first order from JP Cycles and I would order from there again."


Verified
5/5

2014-09-03

"Been doing business with JP for many years now, and really, it just gets better, easy shopping online and quick delivery.............................................."


Verified
5/5

2014-09-03

"Everything as I expected... All stuff on time!"

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2014-09-03

"Did not get all that I ordered
I assume my boot straps are still on back order ?????!
"


Rep reply posted 2014-09-03
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2014-09-03

"hey guys thanks for the great and promt service
all the way down in new zealand. i was thinking it would be a long wait ??? WRONG 5 days and it was here very happy with the big shots and holand sands blk opp filter once again thanks to the team
one happy kiwi... so good now i have ordered the fuel pac
"


Verified
5/5

2014-09-03

"All items were in-stock and arrived undamaged within days. I'll continue to use J&P for my parts/accessory needs!"


Verified
5/5

2014-09-03

"Easy to use, lots of quality choices,
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-03

"on time as described................................"