"Excellent range of parts, good website, the chat line was helpful, and delivery to Australia was faster than expected. Thanks from Garry."
"There on it. Super fast shipping."
"Quick shipment, exactly what I ordered"
"I'd be willing to give 5 stars like I have for almost everything I've bought from J&P, but the armored hoodie I ordered STILL hasn't gotten to me yet!"
"was very happy with my order . arrived on time and was what I expected"
"On time and what I ordered what more can I ask for"
"easy to find the product, shipping was quick and Igot the correct product without any issues. Highly recommend."
"The riser mount kit zz50005 that was sent to install handle bar risers zz50022 did not fit!
The course threads that are supposed to be threaded into the riser is not the proper thread size
After dismantling the handle bars , I could not instal the new product and had to reinstall the bars on the original risers."
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Everything I have purchased from J&P fits right. Very satisfied with customer service when I had an issue. "
"Quick and easy installation. Directions were easy . Shipping was delayed a day still don't know why. Very happy with the product"
"quick shipping, product as described. thank you"
"When I ordered the items the web site stated "ships within 12 to 24 hours". I called on the 4th day only to find out that the items were not in stock and were scheduled for delivery to J&P Cycles 7 days after I had ordered them, then two to three days to ship them to me. Very unsatisfactory."
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"awesome people will defiantly do more business with"
"Exact parts I needed, shipped fast!"
"I had to call and find out that the two items I ordered were shipped seperatly even though I was only given one tracking number. "
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”