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Product & services pricing
4.21/5
Chance of future purchase:
4.07/5
Shipping & packaging:
3.73/5
Customer service:
3.78/5
Return/Replacement policy:
3.64/5

Verified
5/5

2014-09-01

"THANKS FOR YOUR GOOD ASSISTANCE IN MY BUYINGS
TO YO VIA INTERNET !!!

PLEASE ONLY TRY TO USE SMALL CARTONS FOR THE
SHIPMENT DUE SOME TIME WE PAY HIGHT VOLUME
TO THE CARRIERS OR AIRLINES.

IS IMPORTANT, SMALL CARTONS WITH LESS PAPER OR
PROTECTORS, NOTE THE ORIGINAL BOXES ARE THE
BEST, ANY ADDITONAL INCREASE THE FREIGHT ONLY

CONGRATULLATIONS !!!
"

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Verified
5/5

2014-09-01

"Order was accurate. and delivered before promised. Good price also!"


Verified
5/5

2014-09-01

"Very timely and customer service in the past was very helpfull. Inexpensive and quality as well"

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Verified
5/5

2014-09-01

The Best Place For All Your Motorcycle Needs!

"J&P cycles always delivers incredible service and products. Their shipping is fast and efficient. I have always been pleased with my purchases and the service they have provided to me as a customer! They are outstanding and provide a wide selection of parts and accessories to suit your every need. A great parts and accessory supplier for the owners of Harley Davidson motorcycles of all years both current and vintage. I look forward to receiving their catalogs also as they provide a wealth of information and a great selection of available items. Keep up the good work J&P!"


Verified
5/5

2014-09-01

"Very prompt delivery of order, as always."


Verified
5/5

2014-09-01

"Satisfied Just as described"


Verified
4/5

2014-09-01

"It very good service hi like"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-09-01

"Bought from them for 10 years always a good experance"


Verified
5/5

2014-09-01

"As always, they have what you need at a reasonable price"


Verified
4/5

2014-09-01

"The only thing that cost J & P 5 stars was that the passenger floor boards did not come with nor did the item recommend the necessary mounting pins. These pins are necessary if going from foot pegs to floor boards. Had to go to Harley for them. "


Verified
5/5

2014-09-01

"quick delivery always a pleasure to deal with "


Verified
5/5

2014-09-01

"Just as described, worked great, a true bolt-on item. Highly recommended part. Got my sportster back on the road within 20 minutes. "


Verified
1/5

2014-09-01

"The parts I ordered did not match the ones I received, they were identified incorrectly in the online catalog, and would have cost me 40% of the total purchase to send them back to be refunded. First and last time I out my trust in a company to know what they are sending their consumer."


Rep reply posted 2014-09-01
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-09-01

"The part came quick and fit the bike. The process was very easy."


Verified
5/5

2014-09-01

"Great service and fast delivery"