ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.24/5
Chance of future purchase:
4.15/5
Shipping & packaging:
3.86/5
Customer service:
3.96/5
Return/Replacement policy:
3.80/5

Verified
5/5

2022-07-08

Great products

"Super great products and service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2022-07-07

KTM brake pads

"The rear and front pads where ordered at the same time. The rear pads arrived in a box wrapped well the front two sets arrived a week later in a brown envelope with no protection. So shipping was the downfall of this purchase "


Verified
5/5

2022-07-07

Excellent service

"qulity part, timley shipping will shop again, thank u!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-07-07

****

"Brake pads correct / other issues with jp"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-06-13

worst online buying experience ever.

"May 17th ordered parts
May 20th received parts. determined that parts maybe incorrectly boxed.
May 21st returned after discussion with tech staff agreeing part label or packaged incorrectly.
May 25th arrives at facility, please allow 48 hours to check part in.
June 3rd after many discussions reordered. shipping over a weekend.
June 7th received "new Part" open box to find it is the same part I returned.
June 8th I returned part.
June 10th JP cycles received second return.
June 13th called Part not checked in probably sitting on shipping dock.
I am beginning to feel really stupid for doing this a third time. Will call tomorrow and see if we get the correct part.
I have really never had such a no care attitude I don't even remember a sorry in the conversation.
remember exchanges or returns take 10 days. These are all facts you be the judge.
try to edit later, after I receive the last shipment...
June 15 confirmed that my return was received and new order being processed. Not shipped yet.
June 22 parts received and we finally got it correct, season half over :(
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-07

2017 Road Glide windshield

"Had what I needed, order process was easy and delivery was Timely.!! Love me some JP Cycles"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-07

Great service

"I needed a tire for my motorcycle and you guys got it to me in less time than I expected."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-07-07

Always great service with j&p cycles

"If you feel the price is high. Just give them a call . Great people to do business with "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-07-07

Ordered spark plug wires 2 weeks ago and they still didn't ship

"Still no shipment after two weeks"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-07-07
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
4/5

2022-07-07

Tires

"My experience with JP was great however shipping was another issue all together. One tire shipped ups and delivered as promised. My other tire shipped FedEx and was delayed 3 days in Kansas city then took over a day to get to council bluffs then to me. I had to rush to get them put on so I could go to a rally for 4th of July. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-07-07

"For bike repair it's my go to place"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-07

Fast and Fair Pricing

"This is the second time I have ordered from J&P Cycles. Both times I ordered tires that shipped and arrived quickly, all while having competitive pricing. I will definitely order from them again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2022-07-07

Sent wrong part to me

"Jp cycles is normally really good but this time I was sent the wrong part. I needed a slip in exhaust and instead I received a bolt in which didn’t work for my bike. My order said it was a slip on and the packing slip said it was also but that’s not what was in the box. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-07-07
A rep from J&P Cycles, JPCyclesKE, has responded:

“We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


Verified
5/5

2022-07-07

I will order again from J&P

"I ordered 4 things for my bike, A 2017 limited low, 3 things came from Indianapolis and 1 thing came from Wisconsin and got to my house in Missouri about the same time. Products were as described and looked good on my bike. I will be ordering again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-07-07

East peasy

"Easy doing business and received my order on time. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process