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Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.86/5
Customer service:
3.99/5
Return/Replacement policy:
3.78/5

Verified
5/5

2024-09-05

Great service and product

"Great service and product"

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5/5

2024-01-31

Excellent service

"Called customer service they quickly assisted me in locating my items. Order shipped and delivered in 3 days "

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Verified
5/5

2024-09-04

Great service!

"I found exactly what i was looking for and got it rather quickly. Definitely will be buying from J&P Cycles in the near future!"

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Verified
1/5

2024-08-26

2001 Harley Sportster fork seals

"It took 16 days to receive after getting a quote of 3-5 days. Ridiculous! Ordered on 8/06/24. Received on 8/22/24"

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Verified
2/5

2024-08-26

Slow to ship this time. Wrong part this time.

"Ordered cam sensor but does not fit my application, Looks like a standard speed sensor but not a cam pos. sensor."

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Verified
5/5

2024-08-24

Nelson Rigg Trails End Tool Roll

"Tool Bag was as described and came in well protected packaging. Looks like it is durable and will serve the purpose(tool storage) well."

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Verified
3/5

2024-08-24

Out of stock on major reason for order

"Wished to order a transmission for my 1975 FXE. System showed in stock. Not in stock. Called teddcycle who is the manufacturer and they only sell to Dealers. Talked to your Customer Service and she said she would check it out and get back to me on Thurs or Fri, still no response who knows maybe Monday or Tuesday. Refund of charges was done very timely and the 50 bucks in store credit is nice, but until I get a **** on on the fence for repair/restore or sell had the beast since 1976 so she means a lot to me"

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Verified
5/5

2024-08-22

Quality product, better price.

"Product delivered and mounted on bike. Noticed set screws missing. Raymond and Daniel really helped a-lot to rectify the issue. Great customer support and service. "

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Verified
5/5

2024-08-22

"Excellent always dependable "

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1/5

2022-10-26

Dont bother calling

"Don't bother calling customer service, if you need that just go elsewhere. The guy you reach at customer service is placed there as a target for your aggression and can do absolutely nothing for you, except place orders. Go elsewhere, anywhere else."

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1/5

2022-10-10

2 day shipping took 7 days

"Not happy. Also was given $15 gift card on Tuesday when item did not show, then $30 gift card on Friday while still no package. Gift cards are nowhere to be found! Service rep on Friday was excellent! Where are my gift cards though?"

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1/5

2022-06-04

The waiting game

"I have bern waiting for ling over a month for the engine I paid for in full while my Electra-glide sits at Harley Davidson. There is no status, no update, no help and no answers as to when the engine will ship. All I am told is they are waiting. It’s awful customer service. Im suspicious I will receive what I paid full price for. I wasn’t even offered a discount for the 6 week inconvenience (so far) since July 26, 2022"

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Rep reply posted 2022-06-16
A rep from J&P Cycles, JPCyclesKE, has responded:

“Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.


5/5

2022-08-29

J&P cycles is a good place to buy your parts

"I always like ordering parts from J&P Cycles with their fast shipping and good products."

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2/5

2022-08-24

Wrong part shipped

"Bought several items, most arrived ok but one critical part (master cylinder rebuild kit) was incorrect and cost a great deal of time and frustration. No consideration/resolution was provided by the company other than form for returning. Part can't be returned because it was installed before I realized it was not the right one. I'm done with these guys!
Update - on the plus side they offered to refund the part cost. On the downside it took way too many emails to get it done.
"

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5/5

2022-08-26

quick

"great service from good people"

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