"Great team got me the parts I needed asap. "

"So far with several orders they have always had the parts I needed. I am in an area that doesn't have any parts houses and the local repair shops won't sell just parts, only when they can do the repair. Thank you Jack's Small Engines!"

"Part has been back ordered for 30 days. Last notice, extended."

"Service was exceptional with the belts that I ordered. I have not had a chance to see if they are the right ones. I’m 74 years old have had a snowblower for 20 years appreciate being able to find the parts on your website and even if they’re not exactly the right ones it doesn’t mean that your service wasn’t excellent.
Thank you very much"

"Still waiting for a part that said was in stock then got an email saying it was on back order. "

"Good product, came on time."

"Al the parts I got seem to be good quality. My air filter I ordered didn’t come in. I contacted customer wand they sent another. Odd thing was two came in literally at the same time. I am pleased with my shopping experience and will purchase again in the future."

"Took a month to get my order, but I did get it. so all is good"

"This is the second time i've placed an order that show parts available. After three weeks jack's canceled my order, saying they could not get the part"

"Part was back ordered for over a month. Grew tired of no real resolution (only automated emails saying it was “ Extended delay from vendor” and for me to contact them. Did contact them and was told that they had a more expensive OEM part. So verbally told that it would be a larger amount than originally paid. I agreed to pay amount “X” and to send the part. Once I got the invoice, it showed that the majority of the additional charge was for S&H charge (again, on top of the shipping and handling that was paid for the original part.) Then there was a small charge tacked on beyond what we discussed for the new part! On the plus side the new part arrived within a few days. I will not be purchasing from Jacks Small Engines again."

"I thought the items were in stock and have been waiting for back orders without and eta. I’ve had good experiences with jacks in the past. Hoping this is just a one-off experience."

"Impeccable service! I paid for 2 day shipping, They ended up not having the part in stock so it had to come from the factory. They reached out to me and waived the shipping I had originally paid for. The Communication was great. Thanks again Jacks Small Engines"

"Parts were back ordered, but still received in a reasonable time "

"Not a fast but an acceptable delivery time. Parts were a perfect fit and ordering was intuitive and accurate."

"very pleased with purchase. exactly as described. i am a repeat customer, these are good people to deal with. i am sure will using these folks again. "