"I got what I needed. Good feedback on delivery and tracking. "

"Placed my order back on 12/27/24, no one knows when my order will be delivered, all i keep getting is “extended delay from vendor”. Its been over a month and nothing has been sent. Terrible service"

"It took almost 4 weeks to tell me parts were not available and no suggested replacement. Way below previous experience with Jack's "

"Order was correct and promptly delivered."

"Excellent parts look up and diagrams.

Part delivery was fast, but it's the wrong part. Jack's said Troy-Bilt specifies it.

But T-Bilt also specified an alternate part
from 2660-2008. Jack's didn't pick up on this

Then again, neither did someone at Troy-Bilt.

A local, old timer at my Cub Cadet dealer knew things in an instant."

"I've still not received the part."

"Received the wrong item (too short). I've been overfilling the engine. Accidently found the lost dip stick and noticed how much longer it is, approximately 2" shorter. Your can send me the correct one. If you need a picture, I'll send one. "

"Jack's had what I need at a fair price."

"Great team got me the parts I needed asap. "

"So far with several orders they have always had the parts I needed. I am in an area that doesn't have any parts houses and the local repair shops won't sell just parts, only when they can do the repair. Thank you Jack's Small Engines!"

"Part has been back ordered for 30 days. Last notice, extended."

"Service was exceptional with the belts that I ordered. I have not had a chance to see if they are the right ones. I’m 74 years old have had a snowblower for 20 years appreciate being able to find the parts on your website and even if they’re not exactly the right ones it doesn’t mean that your service wasn’t excellent.
Thank you very much"

"Still waiting for a part that said was in stock then got an email saying it was on back order. "

"Good product, came on time."

"Al the parts I got seem to be good quality. My air filter I ordered didn’t come in. I contacted customer wand they sent another. Odd thing was two came in literally at the same time. I am pleased with my shopping experience and will purchase again in the future."