"The charger is brand new and does not charge my device because the charger is broken. Luckily, my son has an ipad and his charger is working for mine. Hopefully, this company will contact me and send me a new charger. We will see."

"The experience I had while using JEMJEM for their services was an all around great experience. From the purchasing process to the shipping, everything was quick and efficient."

"Disappointed to learn that "in stock" does not mean immediately available, but could mean "back stock coming from supplier". Response to inquiries takes about a day, hopefully this is temporary condition.

Our first order of similar unit was quite satisfactory and expedient, this one is taking a week and a half.

However customer service backed-out the express shipping charge."

"My order came exactly when they said, I called in regarding a question as was answered by customer service quickly"

"I ordered this iPad in the morning only to have the order cancelled later in the day. It would have been nice to not have to go through that. The order looked funny even while I made it: the tax wasn't added to the total charged. But as I say, it took some 4 or so hours to then be told the order was cancelled. Then I went back to make another order, which went through fine. But for this order, 2 stars."

"Understanding, interested in helping, timely service."

"Delivered just as promised."

"Phone looks brand new and worked great so far. I've had it 1 day. "

"I like that my phone arrived quickly and in good condition.
I would have also bought a case and screen cover if it was offered as a "good deal" package. I didn't think about it until I got the phone."

"The prices are excellent, but the customer support is poor. They always answer promptly when you email. However, the responses are usually "we can't do that" or "that is not our policy." The turn around time for a broken phone is also very slow. Overall, a mixed bag for me. "

"Fast delivery and good quality of product."

"item arrived as described. Good communication and would happily use JemJem.com again.

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"Fast delivery and in great condition. "

"My mom needed an upgrade from her 3GS. It had been years. Finally decided to get her a phone off jemjem. Scared at first, but believer afterwards.

Feels go to know mom's phone will be good. Working just fine."

"I purchase the ipad from them 2days later I got the tracking number from waited a day no movement from my order called them direct to see what happen they told me they cancel my order cause the ipad was not to there standards but they never notify until I had to call them myself they waist my time I won't bother with them anymore"