"After having problems with shoe sizes the company agreed to let me keep the shoes and refund half the purchase price as the size I needed wasn't available. The shoes were good quality, pity I needed a larger size."
"Thank you for a vers quick sending. The qualitiy of the products is good."
"I am new to the world of Internet shopping, and I found JenJen house to be a very user friendly site so this made ordering a breeze. I received my order on time and everything was perfect even the sizing...thanks JenJen house I am now addicted to you guys."
"Everything OK : fast delivery, item was nice and as descibed."
"My weddingdress was not so good,seams were crooked and the dress was 3 cm longer on one side so I had to take it to a seamstress and the zipper in the back was used and broken. unfortunately I had no time to send it back, otherwise I would have done it."
“Dear klipppia,
Thanks for shopping at JenJenHouse.com and telling us your feedback.
We are so sorry to hear that you are disappointed with our dress. Your feedback is critically important for us. And we do understand it is a headache for everyone to get a dress unsatisfied with. In this case, a professional after-sale team from JenJenHouse.com has been established to provide you a top solution for your case, and also help you get more benefits.
We have reported your case to our after-sale team. They have analysed your case deeply and a satisfying solution has been worked out. Please kindly check your mail box to find the email sent out by us.
Thanks in advance for your time. Look forward to your early reply.”
"I have received the most wonderfull dress, perfect! Simply beautyfull!!!"
"I have found overall the service from JenJenHouse to be outstanding. My shoes arrived well before the scheduled delivery date and are of amazing quality. I am thrilled. This combined with the fantastic prices, means that I use JenJenHouse again. I highly recommend.
My one comment of constructive criticism - is for the website itself. Would be great if you could add New Zealand shoe sizing to your shoe charts as not everyone knows their foot size in foreign sizes. I had to ring several shoe shops in New Zealand before I could be given a conversion. A bit of a hassle, but otherwise I am well pleased. "
"Hej! Jag är inget annat än nöjd med allt jag har handlat hos er. Jag blev bra bemött när jagvhafe frågor, varorna var i jättefint skick och jag bara ÄLSKAR klänningen :) leveransen var väldigt snabb och det är jag tacksam för :) Att handla hos er var enkelt, inga konstigheter alls.
Jag kommer absolut att rekommendera er till min släkt och vänner :)
"
"Schönes Kleid allerdings ist da schon mal was geändert worden. Trotzdem gut"
“Sehr geehrte samy001,
Dank für den Einkauf bei JenJenHouse.com!
Es ist wirklich unsere größte Ehre zu hören, dass Sie gut über unser Kleid fühlen. Wir haben immer keine Mühen scheuen, um unsere Kunden zufrieden sind.
Sie haben erwähnt, dass sich etwas über unsere Kleidung gewechselt. Tatsächlich ist jeder unserer Kleider manuell durch unsere dressesmakers hergestellt. So geringe Differenz zwischen der realen Kleider und den Bildern gezeigt wird unvermeidlich sein. Wir glauben, es ist verständlich für Sie.
Jedenfalls hoffen wir, dass es immer noch eine wunderbare Kauf für Sie diese Zeit. Bitte zögern Sie nicht, uns für alles, was wir können helfen zu kontaktieren. Wir sind immer für Sie da.”
"Shoes are perfect, very comfortable for a night of salsa dancing. Recommennded them to other salsa dancers"
"I had reservations about ordering items from the far east but there was a very speedy delivery and the shoes are excellent: very happy with the service.
Shipping cost, not unnaturally, is relatively high but allowing for this the overall price I paid was low."
"I was very happy with JenJenHouse, I ordered a dress to my measurements and could not believe the speed in which it was made and delivered. The dress was of the highest quality and fit perfectly. I would recommend JenJenHouse to anyone"
"De jurk was perfect gemaakt, de maten die ik had doorgegeven waren goed. Ben nog van kleur veranderd via de mail gedaan. En het was allemaal goed geregeld. Ben heel tevreden als ik nogmaals een jurk nodig heb bestel ik deze bij jenny"
"whe are very surprised by te proffessinal delivering and so fast as promised at your order.Every body found oure weddingdresses very beautiful and very good fitting where whe ware afraid of...but it was all so marveillous...whe would mary again whit another dress of course from JenJenHouse"
"Love JenJenHouse, the dress i ordered was a perfect fit, delivered to my door within 2 weeks of ordering, and was simply stunning!! I will definately order through them again and highly recommend their site to other consumers."
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear Kellyaiwa,
We are glad to hear the feedback from you about our shoes. Sorry that you have failed to contact us through phone. Considering the time difference between our two countries. Currently we will appreciate the communication via emails. We sincerely hope you can understand it.
It is really a pity to hear that the shoes do not fit you well. Actually, our shoes size chart is based on European sizes, different from Australian standards. We are wondering whether you have referred to our size chart before you place your order.
We do apologize for the inconvenience caused and we are more than willing to work out a better solution for you. Our professional After Sale Team has taken over your case and also has sent an email to you. Please kindly check your mail box.
Thanks very much for your time. Look forward to your early reply.”