"I sent this mail on december the 10th, and resent it twice.
I wish a precise answer to send you back the shoes I don't like.
and to have my money back
Regards
Blandine Solere
December the 15th "
"This was my first order with JenJen House and it was a very good experience and I plan on ordering more from Jen Jen House.
The price for the shoes I ordered was reasonable, once I placed the order I was updated on the process of my shipment and received the shipment a little later than I should have but was informed about the delay and that to me is great customer service. Once I finish my Christmas shopping I'm going to order some more shoes for myself. "
"this shop online jen is my home my dress wedding is so great ang lovely design.i am so very happy i saw it through website."
"My daughter and I both needed an evening dress and made a request as to how quickly JenJen House could deliver - even if the dresses had to be made to measure. They assured us that we would indeed receive our dresses in time. Therefore, we went ahead and ordered our dresses. Both dresses were delivered on time and fit very well. Unfortunately the extra length JenJen added exceeded what they had described and my daughters dress needed an alteration by a local tailor. Still, I would not hesitate to use JenJen again. We got two beautiful dresses at a very low cost and a speedy delivery."
"Your shoes were very comfortable. One pair was a bit big, but they were both very nice."
"I was really happy with the dress, it fitted me perfectly! The shoes did not fit because of small size."
"Olen olut tyytyväinen ostoksiini, kun tilasin kaksi leninkiä ja
koruja tyttäreni häihin. Mielestäni hinta-laatusuhde on kohdal-laan, etenkin tarjoukset miellyttävät. Asiakaspalvelu on ollut
hyvää. Se on toiminut tehokkaasti ja nopeasti. "
"very good quality material and well sew. i recommended it highly"
"I had a wonderful experienced buying my dancing shoes ,was quick response though its DHL that delayed the delivery . In all am happy w/ my shoes I just used it today for the first time , thanks again"
"Ma mère m'a accompagné durant mon mariage dans une robe du site jenjenhouse. Lors de ma commande j'ai renseigné la date de l'événement et à ma grande surprise les délais étaient respectés malgré un site USA. Qualité excellente et prix très abordable comparé à la france. Je n'ai pas eu besoin de solliciter le SAV mais pour le reste vous pouvez y aller sans problème. "
"Inlast minut, before my husbands big birthdays party, I ordrede a dress from jenjenhouse.com. I was waiting whit fingers cross, Did it come home as promosed. It did, and was soo butyfull. I just love it. So big 5 stars to JenJenhouse. Will buy from you again."
"Hi
Iam very pleased with my orders .
The dresses is very nice.
But i did not know that i haved to pay to the toll in Norway . "
"My product arrived very quickly and in perfect condition. Thanks very much"
"I am very saticfied whit my purchase on jenjenhouse.com. I bought a weddingdress and even if i thougt that the size was going to be too small for me (i expected that i had to lose weight to fit the dress) I acctually got the dress on at the same evening it arrived. The dress (and the matching shoes) are more beutiful than i could ever imagine and i will never regret that i bought it on jenjenhouse.com. Everything worked very smooth and it was extremly cheep. I think the dress is worth at lest 10 times the amount i paid så im just very, VERY happy about it!! :) "
"Jag är jätte nöjd med den klänningen jag köpte både kvalitet och storleken."
“Dear haefamansour,
Thanks for shopping at JenJenHouse.com!
We are so glad to hear that you are satisfied with both the quality and size of our dress. Your satisfaction is really what we are struggling for. Thanks very much for your feedback.
Anyway, we notice that you mark two stars for our company. So we are wondering whether you are dissatisfied with something else of our company. It is really our great honour if we can do more for you.
Our After Sale Team has sent you an email regarding your issue. Please kindly check your mail box. Sincerely look forward to your early reply.
Thanks in advance for your time and understanding.
GOOGLE TRANSLATION:
Kära haefamansour,
Tack för shopping på JenJenHouse.com!
Vi är så glada att höra att du är nöjd med både kvalitet och storleken på vår klädsel. Din tillfredsställelse är verkligen vad vi kämpar för. Tack så mycket för din feedback.
Hur som helst, märker vi att du markerar två stjärnor för vårt företag. Så vi undrar om du är missnöjd med något annat i vårt företag. Det är verkligen vår stora ära om vi kan göra mer för dig.
Vår kundservice team har skickat ett e-postmeddelande om ditt problem. Vänligen kontrollera din brevlåda. Uppriktigt ser fram emot ditt svar tidigt.
Tack på förhand för din tid och förståelse.”
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear blandine_solere,
Thanks for shopping at JenJenHouse.com! We are sorry to know that you are not satisfied with the shoes you ordered. We checked our system and found that our after sale colleague actually replied to you. So we are wondering if you sent the emails to wrong place notice@jenjenhouse.com which is a non-reply email address. Don't worry. We'll recheck the case and give you a top solution.
Our Customer Care Department has sent you an email regarding your order. Please check your mail box and give us a reply. Thanks for your time.”