"Ich bestellte 5 maßgeschneiderte Kleider und sie sind alle fantastisch! schön gemacht Kleider so glücklich mit ihnen! thanks so much JenJenHouse! Sie war so groß und hilfsbereit! definitiv empfehlen diese Website!"
"Ik bestelde deze prachtige jurk voor mijn zus, en ze houdt ervan. Iedereen zegt dat het heerlijk is! De klantenservice is ook uitstekend. Elke keer dat we vroegen om informatie, jenjen antwoordde zeer binnenkort. Zeer tevreden klanten. Ik zal zeker meer bestellen."
"I ordered a pair of shoes and a wonderful dress. The shoes and dress fitted perfectly. So easy to order and delivered in time. I will surely use JenJenhouse again."
"Das Kleid ist umwerfend, es ist schlicht und elegant und dennoch verhilft es einem aufzufallen...Es sitzt wie es sitzen soll, hätte ich nicht gedacht, perfekt anliegend.Die Farbe ist ebenso wunderschön knallig.Ein Foto kann ich gerne ab nächste Woche reinstellen.
Ich kann es weiterempfehlen, da ich zufrieden bin :)
"
"It was my first order with JenJenHouse and Im completely satisfied with the quality of the dress - the stitching is perfect, the lining is heavy double layer, the overall quality is very good. The only thing about my
dress that I am not quite happy about is the sequins colour on the sewn on decorative belt - most of them are bright yellow and I personally don't like the colour. I think JenJen should use a better resolution photos of the dresses on their site so that we can see well how the detailes are before we order.
Still, I am planning to place a new order with them as the dress is great and the choice of models is very broad."
"I wouldnt advise shopping on this site,#1 there's no way to contact by phone.I had a bad experience where I purchased goods for my wedding in June,was charged for 4 items,received only 1 item.To this date after numerous inquiry,didnt get the goods nor did I get back my refund.PLEASE STAY CLEAR OF THIS SITE."
"Perfect. My dresses was even more than it promissed
Love them"
"I had such a wonderful experience the first time I ordered from JenJen House, I decided to try it again. I haven't yet received my second order, but I again found the shopping experience a pleasant one. JenJen House has been able to fulfill my purchases, and the items have fit PERFECTLY!! I will be sure to recommend JenJen House to anyone in need."
"I cannot speak highly enough of the lovely team at JenJen House. Not only was the dress simply stunning, it fit perfectly. I fretted greatly about whether or not it would arrive to me in Australia in time, but clearly, I fretted for no reason!! The dress arrived in record time. To top it all off, the customer service team were simply brilliant and incredibly friendly. All in all 100% happily thrilled with a fantastic purchase :)"
"I ordered my wedding dress, shoes, tiara, hoop shirt and veil from jenjen house. They all arrived on time if not early which was great. the only issue i have was for my wedding dress which was i ordered with my custom measurements but i have to have it taken in around my waist and hips. I am going to order my bridesmaids dresses and jewelry in the next few days as well and i hope i am as happy with them as i am with everything else."
"I´m very happy with the dress of JenJenHouse. I bought it some weeks ago und now it is here. That is perfect, because i live in Germany and that is a big distance. The next dress I will buy at JenJenHouse. Thank you so much."
"Ich habe mich auf den ersten Blick in dieses Kleid verliebt und somit bestellt. Nach kurzer Zeit (nur ein paar Tage) später ist es angekommen. Leider war es viel zu lang. Der Service war aber hervorragend - ich habe eine Refundierung von 30 EUR bekommen. Dann habe ich das Kleid bei einem Schneider kürzen lassen. Somit war es perfekt und wir hatten eine wunderschöne Hochzeit in einem noch schöneren Kleid! Ich war mit dem Service und der raschen Kommunikation sehr zufrieden und würde jederzeit wieder bei JenJenHouse einkaufen!"
"I just wanted to praise JenJenHouse.com on their fantastic customer service. I detailed on my order the need to receive the shoes in a certain period. They contacted me that same day to ask to clarify my need for the delivery date.
They then confirmed that they wouldn't be able to meet that date, and kindly advised that they would refund the purchase - no questions.
Their turn around on responses was rapid, and their willingness to refund without question has made this a very stress-free process.
If I had the need I would happily order again.
"
"That's fantastic! Thank you!"
"I received my dress from Jen Jen House and I am thrilled with it! The ordering system, service and communication was excellent. They even rang me to ask for one more measurememt for my custom made dress. From start to finish the dress arrived in three weeks and that included a delivery delay in Australia. I have purchased this dress to wear to my son's wedding service and I will definitely be ordering another dress for the evening reception. "
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear Yvonne-hemmings,
We are sorry to know that you only received one item. Your order was sent out with two separate parcels, so you received one of them. The shipping method you choose is super saver shipping, which takes 15-30 days to ship, so the delivery for the other parcel may delayed a bit. We checked our system and we did send out your order on time.
We always put the customer's satisfaction in the first place and we are more than willing to solve the problem you have encountered. We'll check it with our Logistics Department and our carrier here to see what's wrong with your parcel. We've already sent you an email regarding the order.
Please check your mail box and give us an early reply. Thank you.”