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Verified
5/5

2012-12-11

"super ,war positiv überrrascht wie schnell ich das Bestellte erhalten habe ,weiter so"

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Verified
5/5

2012-12-11

"I ordered my wedding dress from JenJenHouse and I can really recommend them. I now have the wedding dress I dreamed of.
My friend, who is a seamstress, had a look at the dress and had only good things to say: Really nice quality of fabric, well-made in every aspects and it was sewn by my measurements, and fit like a glove. She was very impressed.
"

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Verified
5/5

2012-12-10

"
One Happy Lady!

I ordered my wedding dress online, (made to measure) with a little trepidation as I had not ever done anuything like this before, but can tell you that I was reassured by the Jen Jen house consultants that all would be fine and kept up to date with all the stages of the dress being made,

Communication was done to the tee, my dress arrived as promised and looked absolutely divine on fitting me perfectly. I cannot thank you enough as you are truly professionals in your field and I would recommend this Company to anyone looking for a wedding dress, a prom dress or even a guest dress!

I wish I had known about Jen Jen house alot earlier., you sure have made my year!

From your # 1 Fan!



Anna
"

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Verified
5/5

2012-12-10

"My experience of JenJenhouse was absolutely great! Actually I was affraid that I would never see either the dress nor my money back. Instead within 5 days (!) there was a delivery guy at my door in Finland (Espoo) and the dress was exactly as it is in the online store image. I had to resize the chest at the local tailor (which I knew when I was ordering since my chest is very small :-)) and even she praised the quality of the dress. I was very happy and very satisfied. I can recommend JenJenHouse to all customers.

Olen erittäin tyytyväinen sekä nopeaan toimitukseen että erittäin laadukkaaseen juhlamekkooni. Voin lämpimästi suositella JenJenHousea kaikille suomalaisille :-)
"

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Verified
5/5

2012-12-10

"Because of the location of this company I was anxious about delivery times from ordering to receipt. However, the site explained the length of time to process the order and the length of time from despatch to delivery to purchaser. I received my order in less time than I had anticipated and the goods are as good as described - I am a delighted customer on both counts."

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Verified
5/5

2012-12-10

"We are very pleased our shopping experience at your website. Dress, which our daugther ordered, is very beautiful and marvelous and it's just like made to her :) Dress is correct size, she is very small girl. She was very happy, when she got a dress. And shoes I ordered to myself are very beautiful too. We love everything that we ordered.
It was very easy to order at your website. We found products easily. And we could see prices and carriages immediately.
Transport here in Finland was very fast. Haulier delivered products our home.
My daugther put on a dress, when she has prom at her school. I take a few pictures then and send them in your facebook page.
I think we order at JenJenHouse also other time.
Thank you all :)
"

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Verified
4/5

2012-12-10

"We received the dress ordered VERY quickly. The only downside was that it didn't fit exactly right. We did take it in to a local seamstress to have it worked on which obviously added to the costs. It seems that there should be another measurement that would help with sizing for bustier people. In any case, we are very satisfied with the quality of the dress and even with the additional alterations should come in at much less than we would have paid to buy it at home."

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Verified
5/5

2012-12-10

"Dear JenJenHouse!
I was surprised about the quality of the material for my wedding dress and also about the real good making of your tailors. The dress is an really high quality product and I have recommended your homepage to 20 friends of mine in the last 2 weeks. Thanks a lot! I'm so happy!
"

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Verified
5/5

2012-12-10

"Such a beautiful dress! :) Brought tears to my eyes. Reminds me of Kate Middleton's when she married Prince William. The process was very smooth and the representatives that answered my query did so in a timely manner. Very professional staff and so is the JenJen House website. My wedding is next week Friday and I can't wait!! I'm so excited!! Thank you JenJen. My dress was a perfect fit!! :) :)"

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Verified
3/5

2012-12-10

"bonjour

le temps d’expédition et de transport sont trop long commandé le 11/15/2012 reçu le colis le 12/06/2012 même en payant un coût de livraison élevé

r.dyc
"

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Rep reply posted 2012-12-11
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Cher dycrene,

Merci pour le shopping à JenJenHouse.com!

Désolé d'entendre que vous avez attendu longtemps pour obtenir votre paquet. En général, nous avons besoin de 7 jours pour faire les chaussures pour vous et un autre 5-6 jours pour l'expédition. Nous avons vérifié l'état ??de la commande pour vous et effectivement constaté que votre commande a été envoyée à votre place le 28 Novembre. Votre DHL local a essayé de livrer votre colis pour vous, mais malheureusement vous n'étiez pas à la maison jusqu'à Décembre 6Le. Et puis vous avez obtenu votre colis le jour même. Nous pouvons nous reposer vous assurer que nous avons envoyé votre colis à vous en temps voulu. S'il vous plaît veuillez contacter votre DHL local pour de plus amples informations.

Merci d'avance pour votre temps et votre compréhension.”


Verified
5/5

2012-12-10

"HI
IT WAS AN INCREDIBLE EASY TO FOLLOW PROCESS. AND THE DELIVERY TIME WAS GREAT. THE SHOES ARE EXQUISITE AND I KNOW THAT I WILL FEEL LIKE THE MOST BEAUTIFUL BRIDE EVER.
ONLY NEGATIVE IS..I DON'T UNDERSTAND THE STATEMENT RECEIVED WITH MY PURCHASE...ACCORING TO THAT I PAID WAY MORE THAN WHAT IS INVOICED BUT I'M SO HAPPY ABOUT MY SHOES THAT I DIDN'T EVEN BOTHER ABOUT QUERING...
THANKS A LOT FOR EXCEPTIONAL SERVICE
"

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Verified
5/5

2012-12-09

"Wow, I was absolutely thrilled with my purchase and shopping experience, thank you!! You exceeded all my expectations!! I have done a lot of dress making and the quality of this dress was amazing, the price very reasonable and service fantastic. From the time we ordered to the day we received the dress I was kept informed via email as to the progress etc. The dress turned up exactly the day they said. The dress was for my daughters formal, when we were ordering every question we asked was answered straight away ... such great service! I wish every online shopping experience was this good!!"

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Verified
1/5

2012-12-09

"**Respecto al envío:
MUY INSATISFECHA CON EL COSTO, ES ENGAÑOSO; en el momento en que realizo la compra por internet indico que el país de entrega es España. JenJenHouse me informa que el costo total del envío es de 29.87€, sin indicar nada más, por lo que asumo que el costo total del envío es de 29.87€. Al recibir el paquete el transportista me comunica que DEBO PAGAR 40€ MÁS, puesto que JenJenHouse NO SE HACE CARGO DEL COSTE DE LA ADUANA EN ESPAÑA, información que yo desconocía y que JenJenHouse DEBE INFORMAR (y NO informa) EN EL MOMENTO DE LA COMPRA. Eso sin tener en cuenta que he comprado artículos en otras páginas de China y Japón y NUNCA he tenido que pagar 70€ en total por el envío!!!

**Respecto a los artículos que compré:
- CALZADO TACÓN: Insatisfecha, calidad mucho más baja de lo que esperaba.
- VESTIDO DAMA DE HONOR: Regular. Pagué un plus de 14.10€ para que me lo hicieran a medida (Custom Size); en general se me ajustaba correctamente pero el cuello que me iba muy largo, de forma que lo tuve que arreglar yo en casa!
- BOLSO DE NOCHE: Satisfecha, era lo que esperaba.
- ROPA ÍNITIMA: Satisfecha, era lo que esperaba.

**VALORACIÓN GENERAL: MUY INSATISFECHA.
"

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Rep reply posted 2012-12-10
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear Sandra_123,

Thanks for shopping at JenJenHouse.com!

We are sorry that you were charged for extra import taxes. Actually we did indicate that our website, and you may refer to our FAQs. Sorry for the inconvenience. Please understand that this is sometimes unavoidable for overseas online shopping.

Glad to know that you are satisfied with most of the items you bought. We'll recheck the problems you mentioned and provide you a solution.

We've sent you an email, please check your mail box and give us a reply. Thanks for your time and understanding.”


Verified
5/5

2012-12-09

"Extrememly satisfied with my order! Superb selection, quick shipping,even with an alteration and almost immediate response from customer service. I have already recommended JenJenHouse to several of my friends and will continue to do so."

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Verified
4/5

2012-12-08

"I would like to thank you for prompt service in forwarding my 3 prs of dance shoes. I also must mention the high quality and the correct fitting. These shoes are now put to work on a weekly bases and I am very impressed.
With thanks
Val Sanford
"

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