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Verified
5/5

2012-12-01

"Fantastic service. Delivered on time quality excellent. I would highly recommend Jen jen House.
Customer service is excellent
Thank you
"


Verified
5/5

2012-12-01

"Thank you so much. My daughter looked absolutely gorgeous on her graduation day. The dress was stunning and it didn't break the bank. The cost of the dress, shoes and headpiece delivered to Australia was extremely reasonable fast. We recommended a number of other girls Jen Jen House and they also purchased their dresses for their graduation. Thank you again for making my daughters graduation a special day! "

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Verified
5/5

2012-12-01

"I am over the moon with my dress it was what i wanted and will be shopping at JenJenhouse again."

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Verified
5/5

2012-12-01

"I cannot fault JenJenHouse and was delighted with their ease to assist with my particular requirements for four dresses, one of which was my wedding dress, and the three others were for my bridesmaids. The quality and detail was fabulous and very good value indeed. The modifications I asked for, were specific to me and JenJenHouse had no hesitation in attending to this very special detail I required. I would highly recommend JenJenHouse, indeed I have recommended to my friends in the UK, and in the US. All in all, a 10 out of 10!"

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Verified
5/5

2012-11-30

"On November 21, 2012 I ordered an evening dress at JenJenHouse which had to be made custom sized. I wanted extra spagetti straps and they offered them for free. 10 Days later I received the dress at home in The Netherlands. If fitted perfectly and the finishing of was absolutely perfect. I am very happy with it. THANK YOU JENJENHOUSE!"

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Verified
3/5

2012-11-29

"I would appreciate some shared experiences about delivery time of jenjen dresses. I have placed my order on Nov 5 and have still not received it. Its not even shipped yet... And jenjen cant tell me exact shipping day, but my wedding is already next Saturday... Is there a possibility that I will not receive it on time?"

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Rep reply posted 2012-12-02
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear Sintija,

Thanks for shopping at JenJenHouse.com!

We are sorry for the late delivery. We checked our system and your order is almost finished. We've informed our dressmakers to hurry up. Please don't worry. Your order will sent out as soon as possible to catch your date.

Sorry again for the inconvenience. Thanks for your understanding.”


Verified
5/5

2012-11-29

"I ordered my wedding dress from JenJen House. Although I was very skeptical of ordering I took the chance because I live in a very remote community with no place to shop locally for wedding apparel. The construction of the dress is impressive, the shoes are beautiful and the little evening bag is a gorgeous finishing touch.
I found JenJen House very responsive to my inquiries. They were very understanding and quick to resolve any issues that arose.
As with any fitted garment, there were adjustments to be made but JenJen House stood by their product. I would not hesitate to recommend JenJen House to other potential customers.
I know that I will look stunning on my wedding day. Thank you JenJen House.
Suzanne
"

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Verified
1/5

2012-11-29

"left me high and dry 125 euro down and no dress to show for it. customer service is appalling and i now have to run around at the last second to find a dress for my upcoming event and without the money i had budgeted for it. disaster would not recommend and has put me in tears more than once.
really wish i had never heard of them.


this is an update, jen jen house have contacted me by phone which i appreciated as i needed to speak to someone. we have resolved the issue now, the lady that i spoke to on the phone was straight with me and resolved the issue to the best of her ability and quickly. so thankfully this is now resolved. thank you
"

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Rep reply posted 2012-11-29
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear nikimull,

Thanks for shopping at JenJenHouse.com!

We are sorry for the late delivery, and we've contacted you via phone and reached an agreement. We've sent you a confirmation email. Please check your mail box.

Apologize again for the inconvenience caused. Thanks for your understanding.”


Verified
5/5

2012-11-28

"bought my wedding dress and shoes here.absolutely fabulous looks like a designer dress better than i thought it would bethank you"

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Verified
5/5

2012-11-28

"I bought a wedding shoes on jenjen, and i got my shoes yesterday! They are just what i want! also the service is great! I'll be back to shop here again! thank you "

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Verified
5/5

2012-11-27

"The dress I ordered was a perfect fit. I am very satisfied with my purchase. The team who took care of my order was very professional and understanding. They worked their best to create exactly what I was looking for. Thank you!"

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Verified
5/5

2012-11-27

"I saw an ad for this site, at the time I was looking for a nice dress that was NOT black for once, to use for special occasions. This site has a GREAT selection, at affordable prices! I was blown away.
I fell completely in love with the dress I ordered, and it wasn't even that expensive, so I just HAD to have it!
And SO cheap cost for custom size - I REALLY need it, because even though I'm 18 years old, I have the body of a child, so I can never find dresses that fit me.
I heard a lot of rumors about the site, either that the dresses were PERFECT for weddings and such, or totally horrible and bad quality. I didn't really know what to think! But I ordered anyway.
And you know what? I don't regret it!
It took 1,5 week to make (with some back-and-forth discussion about the size) and only 4 days to ship all the way to Norway, I was impressed! So I was SO excited when the DHL delivery man came to my door!
I put it on right away, and I thought it looked very big, but it actually fit me perfectly!
I love it so much, and hopefully I will use this for a lot, especially in the summertime!
Thank you so much, I really recommend this!

- Caroline Carnivorous
"

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Verified
4/5

2012-11-27

"I was very happy with JenJen House. I purchased some wedding shoes from them - their range was huge so I was spoilt for choice. They kept me updated as to when my order was processed, despatched etc and I received the shoes really quickly. The quality was good and the shoes looked lovely. The only negative thing I have to say is that the strap is a little thick and is difficult to get through the buckle. Other than this, all good!"

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Verified
4/5

2012-11-27

"Very much impressed with both the quality & speed of service. The fabric and style of the dress was superior and the shoes were georgeous too."

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Verified
1/5

2012-11-26

"Worst dress I have ever seen! Will never order from them again and I strongly recommend everyone to do the same!!!!!"

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Rep reply posted 2012-11-27
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear RenataV,

Thanks for shopping from JenJenHouse.com!

We are sorry to know that you are not satisfied with the dress. We checked your order in our system and the dress was actually made as the size you ordered. You can recheck the picture,taken from our Q&C, we sent you earlier.

We do care about our customers and our Customer Care Department has taken over the case. We're willing to help you with the problem as soon as possible. We've sent you an email, would you please check your mail box and give us a reply?

Thanks again for your order and support.”