"J'ai apprécié le delai court de livraison aussi la qualité du produit "
"The quality of the dress I ordered was very good. And it also came very fast to me. I am very happy of JenJenHouse.com !"
"Easy and quick ordering, even you're shipping to Greenland! Love it!"
"Jeg er gal over i ikke informerer om den extre toldafgift man skal betale ved levering,i burde indregne toldafgift i jeres priser så man ikke for denne extre regning som man ikke selv er forberet på."
"The website was easy to navigate and had paypal which is always a plus. The boots I ordered were nice but the dress was absolutely gorgeous. It was way nicer than it looked in the picture and far better than I was expecting. The only two downfalls I had during this shopping experience were that the dress did not arrive in time for the date I had listed I needed it by. Also that I was charged a very large amount of duty on the package because the total cost was not listed so customs estimated the value which was way higher than the actual price since JenJenHouse's prices are so great. I would definitely shop here again just make sure to leave plenty of extra time for shipping."
"I bought 2 dresses from JenJenHouse.com and I'm very satisfied with both of them although one off them needed to be slightly adjusted even when it was made after my measure. Short delivery time and they had even made a small change to the modell which I asked for in the comments field. "
"very happy with the dress"
"alles war wunderbar nur ist in ihren gesamten beschreibungen niergends ersichtlich dass man auch noch zoll seperat bezahlen muß und sich der preis dadurch erheblich erhöht. schade aber die quallität der ware ist sehr gut und den preis auch wert.
DANKE!"
"My first experience with JenJenHouse, and I am really satisfied about the delivery speed and quality of dress. "
"Smuk billig kjole, som ankom til tiden og passede perfekt. "
"die Schuhe passen mir gut, sehr schön"
"Ich bin sehr zufrieden mit allem. Auch die Abwicklung der Bestellung und Lieferung"
"Fuld tilfredshed. Størrelserne passede, fine vejledninger på hjemmesiden og hurtig levering og fin cervice ifbm. leveringen."
"I am a happy buyer from JenJenHouse. From the ordering till my receiving of my beautiful dress, I am very glad that it turn out to be what I want and fit me wonderfully to my company dinner and dance. Definitely my choice to buy my dress again!"
"This company has TERRIBLE customer service! They promised via online chat and exchanged emails that they would deliver my product no later than Friday, October 26th. When the delivery showed up on the following Monday they would not take back their wedding veil and garter and give me a full refund. My wedding happened over the weekend so a wedding veil and garter are of NO use. Instead they keep insisting that I keep a useless product that arrived after my latest arrival date that they promised to deliver by. This company is HORRIBLE! Read the other 1 star reviews before buying! I will never shop here again and highly suggest that no one else shops here!"
“Dear jazzsax5ds,
We are glad to hear the feedback from you.
We do understand that we have brought big trouble to you due to the one day late. Sorry for the inconvenience caused.
We know that apology is not enough for compensation. Also it will be our great honour if we can do more for you. We have reported your issue to our After Sale Team. Please kindly believe that they are going to work out a best solution for you.
Our After Sale Team has sent you an email regarding your issue. Please kindly check your mail box. Sincerely look forward to your early reply.
Thanks in advance for your time and understanding.”
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear hk-jk,
It is really a pity to hear that you have been charged for customs duty.
We do understand that you are upset to encounter such an unexpected charge. Actually, the price you paid for your order includes only the dress value and the shipping fee. For the customs duty, it is charged by your local customs. We are so sorry but we really can not forecast that whether your order will be charged for this custom duty. And you are supposed to contact your local customs for more detailed information.
We have stated this important point at our FAQ part. However, we are not here just to shoulder off our responsibility. We are glad if we can have the chance to help you out.
Our After Sale Team has sent you an email regarding your issue. Please kindly check your mail box. Sincerely look forward to your early reply.
Thanks in advance for your time and understanding.
GOOGLE TRANSLATION:
Kære hk-jk,
Det er virkelig en skam at høre, at du er blevet debiteret for told.
Vi forstår, at du er ked af at støde på sådan en uventet afgift. Faktisk den pris, du har betalt for din ordre indeholder kun kjolen værdi og shipping gebyr. For den told, er det ladet med lokale skikke. Vi er så ked af, men vi virkelig ikke kan forudse, at uanset om din ordre vil blive opkrævet for denne told. Og du er meningen at kontakte din lokale skikke for mere detaljerede oplysninger.
Vi har sagt dette vigtige punkt på vores FAQ side. Men vi er ikke her bare for at påtage fra vores ansvar. Vi er glade, hvis vi kan få en chance for at hjælpe dig ud.
Vores Efter salg Team har sendt dig en e-mail om dit problem. Vær venlig at tjekke din mail boks. Oprigtigt ser frem til din tidlige svar.
Tak på forhånd for din tid og forståelse.”