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Verified
5/5

2012-11-01

"Although my dress was slightly delayed, due to the rest of my order not being ready, when it shipped it got here extremely fast. My dress is stunning and I am so surprised at how good the workmanship and quality is. It is exactly like the picture and made to fit me perfect. I had to cancel my tiara to allow my dress to arrive as there was nine in stick and I received a refund for he tiara without having to ask. I would highly recommend this company and I would have to say I was stunned when I my dress."

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Verified
5/5

2012-11-01

"I ordered an evening dress from JenJen designers,it was a perfect fit & it arrived very quickly!!

I look forward to purchasing another dress from them in the near future!

Best regards,
Helen


"

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Verified
5/5

2012-11-01

"Thank you JenJenHouse for the lovely dress you have made for my daughter's Sweet 16! It's beautifully sewn and the quality is beyond compare. The shipping time was also very fast and inexpensive. Again, thank you for your beautiful work."

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Verified
5/5

2012-10-31

"Quick delivery, reliable and excellent quality"

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Verified
5/5

2012-10-31

"This is my first order with JenJenHouse and I must honestly say that I am BEYOND impressed. Rather intimidated at first, having never odered a customfitted dress online and from Asia, I thought it's certainly worth a try, especially since the provided customer reviews were encouraging and I know Asians are very good with craftsmanship. I was a bit worried mostly about ordering online, but the entire order has been a breeze from start to finish.
My mother and myself ordered 2 custom taylored dresses to be worn at my sister's wedding. No one else taylors such complex and high quality evening gowns in no time like JenJenHouse and delivered to your door this fast and at such a MODEST price. Pure and simple truth.
Upon the arrival we were blown away by the gowns... they are MUCH MORE beautiful and impressing than on the photos and the attention to detail is a pleasure. Even from the reverse the dresses have been finished to perfection. My parents are both retired "old school" taylors and they were honestly impressed with what we got. The dresses fit well and are absolutely magnificent. I know I will be ordering again soon and already recommended JenJenHouse to my friends.
Thank you DEARLY for the WONDERFUL service. In every aspect a delight and SO attentionate and customer friendly.
Sincerely, from a happy Swiss customer !!!
"

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Verified
5/5

2012-10-31

"At first I read some terrible reviews on the internet about this side and I was a little bit uncomfortable to buy here. BUT the dress that i got is BEAUTIFUL and perfectly made and I ordered custom size and in fits like a second skin. If you are worried to buy here, dont be! The dresses are exactly like the once that you are looking right now on this picture. (At least the one I bought!)"

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Verified
5/5

2012-10-31

"Order my dress from JenJenHouse it is fantastic. Exactly how it looks in the picture, very well made and quality material. I will purchase here in the future and advise others of this amazing service - item delivered within 2 weeks of order!
Thank you JenJenHouse.
Whilst JenJenHouse may have provided me a link to write this review, I am totally satisfied with the product and provided a review of the same on the JenJen website linked to the product I purchased. If I was not satisfied with the product I would have written the same. I am glad that I was refered to this site by a friend and look forward to more purchasing in the future.
"

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Verified
5/5

2012-10-31

"I ordered an evening gown in burgundy color for a masquerade ball in December. It arrived earlier than I had asked for and it's beautiful! I got the size customized and it fits perfectly. Just an FYI, you should customize your dress size when you order because the sizes are not accurate to US size. You can expect me as a future customer. I am so happy with my purchase! Amazing."

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Verified
5/5

2012-10-31

"I just received my gown today and I love it , it has exceeded my expectations
It is 5/5 thank you! I'll recommend this to my family & friends!
Lily
"

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Verified
1/5

2012-10-30

"I am very disappointed with Jen Jen House. I ordered and received a dress, but there is a funny curve on the back zip which actually gives me a very obvious hump between my shoulder blades. I took it to my dressmaker (a very experienced lady) to see if she could sort it out. Unfortunately, the zip would need to be taken out and the dress recut and she could not guarantee the outcome. I sent photos of it to JenJenHouse clearly showing the bulge between the shoulder blades and asked to take it back. Their response was tough luck, that the zip was straight when it left them. In fact they implied that I must be a peculiar shape! I will never deal with them again and would warn anyone else to be very, very wary. I don’t understand why they say they accept returns.

They have offered 50% reduction for repair which I have accepted as I need to cut my losses. By the way, I've since got a vat bill from delivery company for 23% of dress value....just to add insult to injury.
"

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Rep reply posted 2012-10-31
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear mcgbrid,

Thanks very much for your order at JenJenHouse.com.

The matter with your order has already been learned by us and a top solution has also been advised. Hope you can check you mail box and give us an early reply as soon as possible.

Thanks very much for your understanding.”


Verified
5/5

2012-10-30

"Hi JenJen Team

I love jenjen team by giving timely reply and I got my dress before time . Eventhough they said it will take 15-21 days for stitching and 5-6 days for shipping . But they hv surprised me by sending the dress in 12 days time I got my dress on the 14th day!!! Love you jenjen, i will definetely recommend your sight to my friends . infact i am going to purchase bridesmade dress from you this week !!!!!
With warm regards
Hanel D'silva
Dubai
"

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Verified
5/5

2012-10-29

"I received my dress in about a week and a half from the date I ordered it. I ordered it one size up from what I thought I needed. I'm glad I did because it fits pretty snug in most parts. The dress is true to its description, but the train is much longer than I expected. Quality wise, the dress looks great. It is a strapless dress, and it even has a built-in bra. I LOVE that feature because I don't have to worry about fidgeting all night because I'm tryin to keep my bra from showing. Although I'm not crazy about this dress because it doesn't fit me the way I thought it would, it wasn't because of any negative business from the site. Shipping was reasonable, the dress is still a pretty dress, and it arrived before my event date. I would recommend this site to my friends, and I would definitely purchase from them again. "

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Verified
5/5

2012-10-28

"I recently received my dress and I am so very happy. I was sceptical at first having never bought such an item online before however, I will definately be shopping again for any special occasion dress. I was particularly impressed with the before purchase service I received from them as I asked a few questions before actually purchasing. I would recommend to my family and friends. "

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Verified
5/5

2012-10-28

"I highly recommend JenJenhouse to everyone!! Seriously, I was so happy with dress, even though it needed alterations due to the fact it was a big in certain areas of the garment. I took the dress to an alteration service, and they commented on how well the garment was made. They also commented on other clients who have purchased dresses off the internet and ebay not from JenJenHouse and the dresses where made poorly. I actually gave the women who altered the dress the website that I ordered the dress from, she asked for the Website. She was very impressed with the dress. I also specified to JenJenHouse on the date I need the dress by. The result was the dress arrived as requested. I personally will be definitely ordering from this website in the future and I can't thank them enough!" JenJenHouse has beautiful stunning dresses, a variety of styles for all special occasions.
"

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Verified
1/5

2012-10-27

"I am a medical student who has little time on my hands. I am getting married in a couple of months and am in love with a dress that they have listed on their website. I ordered the dress which was $134.00 and paid $25.00 for shipping. I wanted to see the quality and try the dress on before ordering 8 bridesmaids dresses which will be the same dRESS. I attempted to send the dress back as it does NOT zip and is not a true size 6. I even trIed the dress on my bridesmaid who is a size 4 and she too can not fit this dress. I went to FEDEX to be told that it will cost me $135.00 to send the dress back which is more than the dress. I have attempted to contact them on numerous occasions and have not been called or emailed back. THE WEBSITE STATES THEY WILL CONTACT YOU IN 24 HOURS WHICH IS NOT TRUE. I AM NOW STUCK WITH A DRESS THAT DOES NOT FIT ANY OF MY BRIDESMAID WHO ARE ALL VERY SMALL. I WAS ALSO SENT THE WRONG INVOICE.ITS BEEN PAST 7 DAYS SO I HAVE WASTED OVER $150.00 ON A DRESS. THIS PROBLEM HAS NOT BEEN RESOLVED. BUYERS BE AWARE THAT YOU WILL PAY OVER $100.00 TO SEND YOUR ITEMS BACK TO CHINA!!!!!!!! "

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Rep reply posted 2012-10-28
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear ACHIRO,

Thanks for shopping at JenJenHouse.com!

We are sorry that you are not satisfied with your dress. We've checked our system and two of our after sale representatives have replied to your emails in 24 hours but with no response. Would you please check your Spam Box?

As for the size of your dress, we are sorry that our size chart is different from US or UK size, our chart is made for international business. So the size 6 you usually wear surely will not fit. That's why we remind our customers of the size difference when you place the order. You can see that we do indicate that on our website. Sorry for the inconvenience.

By the way, costing $135 to send the dress back overseas is because you choose FedEx. By this, you can see that how much we are charged by the carrier and our shipping fee on site for all the customers is actually worthy.

Our Customer Care Department has already sent you an email regarding your dress. We always put the customer's satisfaction in the first place and we are more than willing to solve the problem you have encountered.

Please check your mail box and give us an early reply. Thank you.”