"I purchased my wedding dress from here recently. when it arrived i was absolutely amazed by how much more beautiful it was in person. In the beginning i was skeptical of ordering my dress from over seas but the quality of my dress is amazing.it fits perfectly and very good quality.i chose expedited shipping and made it to me super fast!(overnight)...thanks so much Jen Jen House!!!!! you have made me so happy!!!!!"
"I am getting married on the 18th of Feb 2013 & anyone who has had to organise a wedding, it can be very stressful & part of that is finding your dream dress, however not paying the earth for it. I spent a lot of time searching for my dress in shops & online, when I came accross JenJenHouse I wasn't sure if it was a good idea to trust buying something so important with someone who you have never bought with before. But I can honestly say I am so glad I did. The dresses are reasonably priced, good quality, look almost the same as what is pictured ( even when ordering from a well known catalog things can look slightly different to what is pictured), the service, ordering, shipping/delivery is quick. The customer service team reply quickly to any queries you may have. All in all I would & have recommended JenJenHouse to friends & family. Extremely happy with the service & my dream dress. Thank you very much JenJenHouse. Angela Charles."
"Hoy recibí mi vestido de novia aquí en Chile es un sueño, es divino, más hermoso aun que la fotografía, la calidad de la tela es buena y llego a tiempo. Y en todo momento estuve informada sobre el estado de mi pedido.
Gracias JenJenHouse por enviar el vestido de novia de mis sueños.
Estoy más que feliz con esta compra."
"I recieved my beautiful gown!
Thankyou Jen Jen House and all your team- i recieved my amazing gown today and it is equisisate i feel like a real princess, delivery was super fast- I ordered the dress in a champagne colour that is sort of Gold and am thinking I should have ordered white- but I am still at a stage where i can change my floral colour scheme to match. Will be getting a little altered as I have lost weight and the train is really long. I ordered a petticoat with this dress which makes me feel and look like a cupcake, which i like, i think i will need to order a different petticoat though so that it sits well with the dress,
Thanks again for all your help"
"I was very dissatisfied with Jen Jen House. When i first ordered my dress i found that the price was expensive, but by the picture i saw of the dress i thought it would be worth it. But then when i actually recieved the dress it was completely different. It looked nothing like the picture on the website, there was a small tear in the fabric, and the zipper would not work. The color was not even close to what i thought it was! I tried contacting JenJenHouses Costomer Service twice and it was horrible. They never sent me an email back about returning the dress, but a few days later emailed me about new offers on dresses. For the quality of the dress you recieve, JenJenHouse is way OVER priced. I would NOT recommend them to anyone at all, i was very unhappy, and hope no one has to go through this. "
"I ordered two dresses one for me and a friend. They arrived in a promt manner. But they mixed up the sizes of the dress, so bigger lady can not fit into dress and mine falls off. After contact with Jenjen house they asked for photo's - i have sent 20 photo's showing measurments and now they will not contact me back - i have an important event on soon and would like a full refund or dresses made again with correct sizes. Jo. "
“Dear Jomackenzie,
Thanks very much for your order at JenJenHouse.com and we are glad to be at your service!
The matter with your order has already been learned by us and a top solution has also been advised. Hope you can check you mail box and give us an early reply as soon as possible.
Thanks very much for your understanding.”
"I placed an order for a "Mother of the Groom" dress for my mother. When we received it, we found that it did not fit properly. I began to discuss the situation with Penny via messages on their site. Penny was incredibly helpful, and worked with me to resolve my problem in a way we both agreed upon. I would suggest JenJenHouse.com to anyone who asks because it is easy to suggest a company when everything goes according to plan. When there is a problem, and it is completely handled, THAT is the company worth recommending."
"NOT HAPPY AT ALL!!! I ordered from this company only due to the fact that they stated if not 100% happy, I could return the dress. I ordered the dress and it was nice but no where did it state about the padded bra's which my daughter did not need any. It made the dress look bulky on her, not flattering at all!! I followed the directions on the website for the dress to be returned which I was informed not to return it because they do not actually have a store or storage facility but they would offer me a 20% return. I guess I have no choice but I will NEVER order from them again. FALSE ADVERTISEMENT!!"
“Dear christisquare,
Thanks for shopping from JenJenHouse.com!
We are sorry to know that you are not satisfied with the dress. All of our dresses are made from scratch, all dresses except flower girl dresses are made with built in bras.
We do care about our customers. The matter with your order has already been learned by us and a top solution has also been advised. Our Customer Care Department has already sent you an email regarding your order.
Hope you can check you mail box and reply us at your earliest convenience. Your cooperation will be highly appreciated.”
"I am thrilled with my wedding dress purchased from jenjenhouse! It's perfect! The craftsmanship and attentionto details is amazing, and it fits perfectly. The staff are really helpful and answered all of my questions within 24 hours and my dress arrived two weeks after I ordered it. Will definitely be recommending it to my friend's and anyone thinking of buying their wedding dress from jenjenhouse... Do it! You will not be disappointed!! "
"TERRIBLE do not order from JenJen house. I ordered a dress, it arrived late, looked nothing like the picture the materials were cheap, it was poorly stitched and it was way to big to be the size 10 I ordered. The payment amount on the invoice that arrived was not only wrong but was half the price I actually payed. I have tried to contact Jen Jen house to ask about a refund and i have heard nothing back from them for weeks.
JenJen house the page that opens up from the link you sent to my email doesn't allow me to respond to you.
This is an add it after much FRUSTRATION!!!!!!! Do NOT buy from this store unless you would like to be ripped off and treated like an inadequate human being.
It is now the 24th of October and I've have heard nothing, the reply you see below is a fake attempt to act like a reasonable company. The company says they never received my complaint which would be a lie and then they send me a link to re send my complaint which doesn't even work, after updating my comment to let them know straight away that it didn't work I've heard nothing fron them for a week now.
Screw you Jen Jen house."
“Dear Kittykat1234,
Thanks very much for your support at JenJenHouse.com!
We are sorry to hear that our effort has failed to make you a satisfied customer. We checked our system and the order was sent out on time, suppose the delivery was delayed a bit due to the National Holiday here.
Sorry to know that you are not satisfied with the dress. We rechecked our ticket system and cannot find the ticket submitted from you.
Our Customer Care Department has already sent you an email regarding your dress. We always put the customer's satisfaction in the first place and we are more than willing to solve the problem you have encountered.
Please check your mail box and give us an early reply. Thank you.”
"i ordered my dress and it was fantastic. it was made perfectly to my custom size. i would recomend jenjen house to anyone looking for the perfect dress !! communication was fantastic betwee us and issues resolved almost instantly :"
"IT is true what they say in other reviews, you do pay extra for EU customs and they do change the pictures! I ordered a wedding dress that was finished in 15 days, just how they said, shipped to Spain via DHL in only 2 days; very fast, but paid 42 Euros customs from Germany and Spain, which does not make sense to me. The dress is rather bigger than the size 6 that I measured, had it altered; from far away it looks impressive, lots of ruffles, several layers to sustain the mermaid look,but only if you're not too picky about the poor stitching under, with threads coming out. They did change the picture after I paid, and realized they changed the ruffles edges, again if you're picky and want only that dress, expect something different to arrive! But they have a good customer service, they replied within the day of my inquiry, had to later change the shipping address. Overall, it is an amazing wedding dress for a 200-euro price, but only if you're on a budget and can ignore the imperfect details."
"i have the most wonderful shopping experience with jenjenhouse. I recently have ordered a custom fitted wedding dress requested to be delivered by the 13 of october . the dress arrived on the 9th of october via DHL , it fitted perfectly and the quality is just great jenjenhouse delivered an unparralleled customer service et very good price , thank you jenjen team i'll recommend this company for friends and families .thank you again."
"I would strongly advise people not to order anything of this website. my dress came in time but it was an entirely different dress than the one which i had ordered. when i returned to the website, they had changed the display picture of my dress, which is a total scam. the dress was entirely different. i have emailed jenjen twice now with no reply. the customer service is disgraceful and i hope that nobody falls into the same trap i did, with no refund and dressless for an event in a few days time. EXTREMELY unhappy"
“Dear alex19-07,
Thanks for shopping at JenJenHouse.com!
We are sorry to know that you are not satisfied with the dress. To promote the sales, we have to bring our website with lasting freshness. By this, some dresses might will be displayed by different models in different background, and some dresses will be discontinued. Sorry for the inconvenience caused.
We checked our system and found that our after sale colleague did reply to you once get your email. Would you please recheck your email box?
Our Customer Care Department sent you another email regarding your dress. We always put the customer's satisfaction in the first place and we are more than willing to solve the problem you have encountered.
Please check your mail box and give us an early reply. Thank you.”
"I receved a beautiful lilac dress :)10 days after ordering on net with PayPal. And I got it all the way from big Kina to little Norway very fast. They send it on Monday, and two days after I get it when i was at work, because DHL in Bodø(Norway) knows where I work :)
I will recomend JenJenhouse to everyone, and I will use them in the future too :)
Mvh MES"
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear Alex583,
Sorry to hear that you are not satisfied with our dress. Our Customer Care Department has already sent you an email regarding your dress. We always put the customer's satisfaction in the first place and we are more than willing to solve the problem you have encountered.
Please check your mail box and give us an early reply. Thank you.”