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Product & services pricing
3.44/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.13/5
Customer service:
3.72/5
Return/Replacement policy:
3.26/5
Featured Review


Verified
5/5

2018-10-14

TV/Guest Room Couch

"It was well worth the wait for this couch. Delivery went well. Felt bad for the guys wthatbhad to carry it upstairs. "

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-10-13

"Love this company, well made furniture at a great price"

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NPS 

Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-10-11

Quality and comfort

"I had a great first experience with Joybird and am recommending them to friends. I appreciate the professional website build progress and notifications throughout the entire process. I bought a Roddy sofa and I love it I ordered another item from them because I am so happy with the sofa. "

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.


Verified
5/5

2018-10-05

Super cool vibe happening

"I have a super cool mid century decor, and my Soto chairs with Eastwood sofa are perfect together. I’m so pleased with the style and color. The fabric is vibrant and very comfy. ❤️ love so much."

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
1/5

2018-10-05

Broken Chairs

"We ordered two mid-century modern chairs (Soto Concave Arm Chairs) and a similar table in mid-May and were told the products would arrive in 10-12 weeks. There were construction delays and we were told that the chairs were ready in late August, but that they could not separate the order for shipping, so the chairs were sitting in a warehouse waiting for the table to ship. Frustrated, we cancelled the order for the table and asked that they ship the chairs. One month later, in early October, the chairs arrived and both were broken to the point where they could not be sat on. One had two broken pieces of wood and the glue on the seam had never bonded on the other. The arm rest was completely detached from the leg piece. The Company was difficult to communicate with and it was a wholly frustrating experience."

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Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Hi Jessica, we're sorry to hear you had a less than positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.”


Verified
5/5

2018-10-05

"Great experience. Love their beautiful and well crafted furniture. Shipping was on time as stated when ordered."

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NPS 

Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
1/5

2018-10-04

Never fulfilled my order, never gave me an answer

"This is a great company to purchase from if you want to spend a couple grand on furniture that you'll never see. I don't know how they get away with this, because I've found that I'm not the only one. In my case, they sent part of my sofa, but never the legs. And the legs are an essential part of the look/design of the sofa. It's now damaged from sitting on my floor for months and is still incomplete. I'm sick that I spent that much money and don't have anything to show for it. "

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Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Hi Sarah, we're sorry to hear you had a less than positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.”


Verified
5/5

2018-10-03

Excellent!

"We are thrilled with our Joybird purchase! We LOVE our sectional chair and ottoman. Excellent quality and service. "

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Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! ”


Verified
4/5

2018-10-01

Slow Speed but good customer service

"Took quite a long time for my furniture to arrive but once it did I was very happy with it! Unfortunately there was a minor cosmetic issue with the chair but they rectified it with replacement as quick as they could."

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Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-09-30

great company, great quality, great look

"We really like the products that we've already ordered from Joybird and look forward to more in the future as well. "

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NPS 

Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-09-30

Excellent product, excellent customer service.

"We purchased our Hughes sectional in 2015 and we love it. It is well made, and looks fantastic and the customer service during the ordering process was very helpful.. We had an unfortunate incident this summer where one of the cushions was damaged beyond repair. Again customer service was incredible and solved our problem! We are looking forward to needing some new furniture so we can buy another joybird piece. "

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Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-09-27

Love our Hughes Chair!

"We received a Hughes Chair from JoyBird just over a week ago and quickly fell in love! The stuffing is firm for support yet comfortable and the fabric feels soft and of quality! We're very pleased with our purchase!"

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Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-09-23

Beautiful funiture

"Beautiful upholstered sofa and armchairs. Looks exactly like descriptions. Arrived in good condition."

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-09-21

Form AND function!

"I am so glad I gave the Hughes Sleeper a chance! Though it took a couple of tries to nail down the date/time for delivery, the Hughes is in my apartment now, tying it all together and looking like a midcentury modern dream. The sofa is somewhat firm, but quite comfortable, and I think it will hold up well to friends and pets. I haven't used the sleeper yet, but I did pull it out -- so easy! and just as easy to put away! -- and it's quite comfortable. Great sofa!"

Detailed Review Benchmark + -
Pricing of products and services
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Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-09-19

Custom Furniture without the All-Day Shopping Hassle

"We’ve purchased and received two items from JoyBird so far and it’s been a great experience! So great, we ordered another, bigger piece and are planning on future purchases. They quickly sent fabric samples and kept me up-to-date on production and shipping. The items arrived on time on my doorstep well packaged. And the pieces look exactly as pictured!"

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-17
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”