"Person who helped us in store was non pushy. Helped us find what we needed. can’t wait to get the couch. "

"My girlfriend went into the DC location to test out selections I had made online, and worked with the Assistant Manager, Candice. We went through the store "together" while I was 40 miles north in MD. Candice and I spoke after our call and made everything happen quickly and seamlessly. I can't wait until my new sectional arrives!"

"I needed to be in touch with customer service several different times to finally get my order correct. In the end, I had a problem for which I left a message to speak to a manager. No one ever returned that call."

"We went to one of the showrooms in Los Angeles and purchased twin bed chairs and one ottoman. (We thought we could share it) just ordered another ottoman . The comfort of the furniture is fantastic! The sales team was so helpful. Great experience all the way around. "

"Customer service took care of my every concern!"

"I purchased a beautiful, bold Hughes sofa in 2017, my sister then purchased and now my mother has ordered. Customer Service A+, helpful, friendly and you get to speak with a real human. Thats right folks - a REAL human. "

"I love Joybird! Amazing quality, fabulous customer service! "

"I ordered my couch over a week ago and there has been no progress."

"Cannot access delivery update via the "Track" link
The Chat feature result is "We will be in contact within 1-3 days" Really?
Calling the 888 number results in a 5 minute wait to hear "please leave a message"

This was done in order within a half hour. "

"Super helpful and have great design suggestions! Great team! "

"I ordered a bed based on the delivery date given to me at checkout (I am due with a new baby beginning of Dec) and it was supposed to be Nov 17, however now it’s looking like the bed won’t be delivered until after the baby is here which kind of takes away the whole point of me ordering it from you all. I would have went with somewhere else if the delivery date had been accurate "

"The couch arrived and looks good. That is the only thing I have nice to say. The material is cheap and has scratches in the “leather” already. It was delivered a few hours ago. Now we are feeling cheated because to return it would cost as much as another new couch with their 50% restocking fee and having to pay shipping back to them. Avoid this unethical company at all costs. Truly a disappointment in so many ways. "

"The dresser is solid, and stylish, and seemed a good but, but the drawers are nearly impossible to open, and I’m afraid once I fill them I really won’t be able to. I’ve contacted customer service to see if they can send a repairman to adjust the drawers. (I paid $129 for White Glove service but all the driver did was carry it into the house and take it out of the box. A minimum wage task that I could have done by myself with a dolly.) So hopefully they can send someone asap and I’d be able to adjust my rating. "

"Matthew was super helpful! Thank you! "

"Joybird keeps us up to date, communication is great, we love our 2021 purchase and know we'll love this one for our office too "