"We had a great experience shopping at Joybird and would recommend to anyone. Can’t wait for our couch and ottoman to arrive!!!"

"I happened to find Joybird online on a Sunday. Monday, Memorial Day, we visited the showroom in Seattle. The store was busy, but my husband and I immediately felt comfortable. We were greeted politely, but given the space to browse without anyone hovering. When we were ready to ask questions, Isis was helpful and informative. She looked at our floor plans, asked questions to get the vibe we are after and then helped us with colors. We took swatches home and started planning.
The following Sunday I went back for a few more fabric samples and she put the items in a cart for us so that we could make our final color choices with no pressure and at our leisure.
While our furniture hasn’t arrived yet, I can say that Isis has made this a delight so far and we can’t wait for our new couch and chairs to arrive!"

"The items we put in our cart in the evening were out of stock the next morning. It was very frustrating to not have had a warning or an indication of inventory…
Then when we ordered we had a wait time of a little over 2 weeks for items in stock !? And customer service was not very helpful :/"

"Shout out to Candice at Joybird in DC. Furniture hasn’t arrived, so this is just about my showroom experience. As I struggled with what turned out to be a really hard decision (sounds silly, I know) for new furniture when I was FINALLY allowed to choose what I wanted for myself after years of being unable to do so, Candice was amazing and supportive - the cheerleader I needed. Can’t wait til it all arrives! "

"My friends have not had positive experiences with shipping time and order/customer service support. I'm hoping their experience will not be mine. So far, so good. The proof will be in the shipping time and product quality—which is too early to judge at this point. That said, I've been asked to complete this review—and so I'm doing it, honestly and accurately. We will see what happens now that the order was placed."

"I received notice that the item had shipped and was told they would reach out once it made it to the distribution hub to scheduled delivery. They never reached out and one day I just found the package blocking the entrance to my building. Why am I paying $50 for delivery to receive no sort of coordination?"

"We just bought a sectional sofa last month and the seating area are sinking in We are very disappointed I need some body to come and check it out I want a replacement "

"JoyBird staff is knowledgeable and ready to find solutions for my concerns regarding delivery date. Ordering is easy and the product quality reliable. I am a repeat customer. "

"We have purchased from Joybird a few times. Their quality and guarantee is excellent! "

"Just ridiculous fees. I placed an order and canceled two days later after realizing the item was going to be too big. HUGE fees to me for their having to do no work. I will never shop here again. "

"I love everything about the virtual meeting with Lizzie"

"Excellent personalized service. So helpful w/o any pressure."

"We had the best experience working with Justin. He was super knowledgeable and knows intuitively how to help the customer get the perfect sectional. With his help I walked out so happy with my selection, which was different than I had gone in with. He took us from meh to WOW cannot wait to have the sectional delivered"

"Jennifer grey was so amazing and kind
She spent time with me picking out the right couch for me "

"I have been eyeing this couch for a while. Got to see it in person, commmitted right then and there. Can't wait to have her in the living room and flop into it. Service was 100% as well. Now we wait and hopefully all the promises will come true. "