"Placed an order, product looks great but haven’t heard anything else.."

"My scheduled delivery kept getting pushed back that day and then it had to be rescheduled for the next day. When I finally got the chance to open the box, I realized that it only came with the headboard & one other piece. No paperwork, no hardware, almost everything was missing! How does this happen? It's an expensive bedframe so I thought this would be better handled. Was this a returned item and it wasn't even looked at before sending it to me? this is unacceptable. I filled out the warranty form with the photo. but at this point if I don't get a whole new set within a week, I will be returning it & taking money elsewhere. "

"I'd been circling the Holt Compact sectional for 6 months and when I went to the showroom in SF to see it - I was immediately assisted by Jillian who was attentive without being overbearing, she didn't push me to any decisions and helpfully reminded me of the "decide later option." After making a decision I left the store, had lunch and came back and changed mind! It was a positive experience."

"Friendly. Easy. Efficient. "

"Very good- very helpful- nice showroom "

"I got a bed that wasn’t square. They refuse to compensate me for the cost of getting it fixed and are charging me $750 to return it. I offered several reasonable solutions and they said no to all. Lost a customer for life. "

"Paul at the Cherry Creek store is fabulous!!! He was so helpful on our first order of a daybed and chair that we went back a second time to order our sectional couch. "

"Easy to browse and order my couch and ottomon. "

"Delivery was speedy but the couch had several stains"

"Joybird used my Joybird credits and charged my credit card for the same amount, even after spending two hours alerting them to the issue. I tried to call 3 times (they NEVER answer), and they never called back. I had to do an online chat, and immediately explained/alerted the "Customer Support" person of situation. Ultimately, she basically patronized me and did nothing, ensuring I was incorrect, and telling me that only the Joybird credits were used... and the chat ended. I even attached images of the mess up on their website. I tried to leave feedback, but it also failed.

I started another chat with another "Customer Service" person, Andrew, and had to go through this whole explanation, attaching images, and proving that they had in fact used my Joybird credits, and also proceeded to charge my credit card for the same amount. Images of both of those transactions were uploaded. Then, closing in on two hours dealing with the debacle, it was after 5:00 and the support person told me there was nothing he could do, and I would have to wait until the business/accounting office was back at work to address the issue. He also said someone would follow up with me (email), but I have heard nothing. This happened on May 21st, and I have yet to receive an update from JoyBird, and the erroneous charge to my credit card has not been addressed. I specifically instructed the Andrew from Customer Service that I did not want JoyBird credits, and that I wanted a charge-back to my credit card because I am not happy with Joybird, and that I had similar problems with my original order when I purchased over $5000 - $6000 in furniture. I asked for compensation for this mess up and he said his supervisor would not consider it. This time I copied the conversation into a Word document and also have all images that were sent to them. I'll be saving this text to the document too.

I love my furniture, but their "Customer Service" is absolutely horrendous... and now I have to go through trying to contact them again to speak to a human to get this resolved... which will be another few hours trying to get them to do their job. I seriously think their customers will finally give up... not this one... I'll let other people know what happened to me though... I did read similar difficulties from other customers too."

"Furniture is taking at least five weeks to produce with another several weeks to ship. Very misleading. Not a good customer experience. "

"Sales People were very good "

"Everyone at the Seattle show room was awesome to work with. All very helpful and accommodating, can’t wait for my new couch! "

"I received a table with a damaged top and a damaged corner. It looked to be a manufacturing defect. Joybird exchanged the table. The second table ALSO had a damaged corner. The delivery driver said that this was "common". I can't tell if the damage occurs during manufacturing or during delivery, but either way two damaged tables in a row is unacceptable. Customer service representatives were responsive and helpful, so that's a plus."

"Beautiful showroom in Brooklyn, NY.
Love the furniture and the displays. Very nice, helpful salespeople. Best of all, no pressure! I’ve been to a handful of other furniture stores looking for a couch and find the salespeople lurking around me waiting to help, making forced small talk. I get it, they get commission but it’s so uncomfortable. Joybird didn’t have that and we bought a couch online when we got home. Waiting for it to be delivered in July so time will tell how quality the couch is. "