"I purchased an outdoor sofa on sale from JB. Since they always have a sale on, I didn't know this was different than other sales. The sofa arrived timely, but the white service delivery team first refused to set it up and unwrap the furniture. I wouldn't sign till it was setup, so they eventually helped me set it up, after watching me do it alone for a couple minutes.
When I unwrapped the cushions, they all had yellow stains on the white fabric. Before signing, I called JB to see what to do. They told me to accept the order and they would be able to ship replacement cushions. So I did as I was told and signed for the delivery. Then JB refused to fix the cushions. I was told several different stories as to the reasoning - one is that it was final sale, so I was accepting the damage when I purchased it (I didn't know that when I purchased!). One was that it was out of stock so they couldnt do anything. Finally, the only solution JB offered was them to pick up the sofa and issue a refund. This solution is hardly a solution at all... I had wanted to reject the shipment from the beginning and only accepted it based on JB's guidance. So, I was left with an option to take ADDITIONAL time off work to return the literal trash that JB delivered. Instead, I swore off business with this terrible company and purchased cushion covers to cover the yellow stains.
I have 4 sofas, a coffee table, dining chairs and 2 dog beds from JB ... but I will never do business with them again. "

"I have had a excellent customer service interaction thus far, via phone and email."

"My order has been delayed, then expedited, then delayed again. ZERO communication from JoyBird. Really disappointing. "

"I have wanted a Joybird sofa for so long and being able to come in and finally make that happen and receive such excellent customer service made the experience even more memorable. "

"The service was great and very helpful l! "

"I visited the Chestnut st. location to shop for my couch. I experienced wonderful customer service from Lino. She helped me determine what I wanted and assured me over the phone when I had made my decision. I felt very comfortable with Lino and trusted her advice. I am so excited to receive my new Royale Apple Bryant couch! "

"So excited for the couch to arrive! Very easy buying process and communication. "

"Quick response, but I don’t understand why the fact that the item in our first order is already being built means that the clearance/ ready to go ottomans from our second order can’t be delivered with the first order."

"I will wait to rate as my last experience with you was not great. "

"I fell in love with my son's couch and wanted a similar one for our home. On my phone, the website was a bit hard to navigate though, as far as getting the items I wanted in my cart and being sure of the colors, which didn't appear to be consistent. So glad I took the time to go to the store and see the different styles and colors in person. Suz took the time to show me everything and explain the differences in fabrics and comfort. I was also assured that I was getting the best sale prices for my items. I can't wait for it to arrive."

"The showroom representative was very knowledgable, professional, helpful and friendly. "

"The representative was very knowledgeable, professional and helpful with my questions."

"The couch itself is a 10/10. HOWEVER, putting the brackets on for myself was not fun. The bracket outline came in chalk and the sofa is a suave material, the slightest movement and the chalk outline is gone, the brackets don’t stay because it’s all fabric! Why not just put the brackets on when sending the sofa or make a better outline for the brackets, the delivery guys did not add it. They said it’s not in their job description. So for that I give the overall experience a 2/5

Be aware you will have to attach the brackets yourself "

"Will never buy from the company
I was charged over $400
35% cancellation fee of an order I place a few days earlier and product ( a bed which they claim is in stock and a best seller) won’t even ship for another 3 weeks but I was charged an insane amount for cancelling more than another company I have ever felt within past.
Not consumer friendly "

"Looking forward to the sectional
couch in about 6 weeks.
"