"We had excellent service and look forward to our new couch and chair. "

"Great survive from the employees. "

"I hope my delivery works out and that I like my sofa. I liked it in the showroom so....

I am confused by the pricing tho. It used to be much simpler as I have followed Joybird for a at least 4 years now. I have a notice in my inbox that says I haven't completed my order but the $$ have already been removed from my bank account. Trying to get thru to customer service....not answering chat or phone. Also, came across a Capital One shopping discount of $100 that I didn't use before, I don't think, that I will try to get applied.

Later for a review of the sofa once I get it."

"The young lady at the Seattle store was extremely helpful. The delivery drivers were professional and took all packing items away. The only negative was the parking in Seattle :) "

"The staff was great and very helpful. "

"great people helping and answering questions
"

"I had researched many sites and viewed multiple items. There was only one place that stood out; Joybird. The consultant was knowledgeable, listened well and offered suggestions. There was no pressure. Calli is an outstanding design consultant. "

"I have been obsessively researching couches for months online. I wanted a modular, washable, comfortable and pet friendly couch. Almost pulled the trigger on two other brands but was hesitant because I wasn’t able to see the couches. I found one of the brands for sale on Facebook marketplace and was able to sit on it and was not impressed. Was about to order my second runner up but decided at the last minute to go to the Joybird store. So glad I did!!! Rebecca helped me pick out the perfect configuration. The Memorial Day sale made the couch fit closer to my budget. Super excited to get my new couch soon! "

"I looked online and I went into the store as well. They were very helpful with picking between similar but different styles and fabrics. I already had a pretty clear idea of what I wanted and they made it even easier to take the final step. I bought two chairs that will make my living room so beautiful and functional. Can't wait for them to arrive!"

"1. I made the purchase
2. I can’t log into my account online
3. I don’t know when my purchase is arriving
4. I’ve reached out via email- no reply.
5. Confused - hoping to hear what’s going on."

"From ordering to delivery, the transaction was seamless. Sofa was exactly as described , a very lovely sofa. Satisfied, and now have ordered a Levi chair"

"I ordered three sets of pillows. The shipping is 106 dollars all this after the couch was delayed and delivered broken "

"Rosie was fantastic start to finish- she made the process easy and was so thorough in providing me with details of the product, purchase process, and delivery process. "

"Purchasing a couch is like test driving a car, you have feel it, sit in it and treat it like it’s in your living room, which is what I did. I’m so excited to have a great comfy couch that looks great. It was worth the drive to test sit my Joybird. "

"I went in to the showroom to test out the couch I saw online. I am so glad I did, because I ended up going with a different fabric than I originally thought I would. I also felt much better having a chance to sit on the couch and confirm that it was comfortable. The designer helping me in the store, Rosielee, was amazing and answered all my questions and walked me through the whole process of options, etc. She even stayed late (past store close!) to accommodate me and put through the full order right on the spot (I showed up rather late in the day). I really appreciated her service, and would highly recommend getting into a showroom if you have the option.
I haven't received the couch yet, but can confirm I am happy with the service thus far."