"I've been browsing couches here for a while and was excited to take advantage of the Memorial Day sale. Only problem was that, when I was ready to add to cart, the "add to cart" button would not work. I've consistently had issues with this website when using my cell phone, but this time it was messing up on my PC as well. I was able to get in contact with a sales representative and they completed my order for me via phone amd made didn't leave until it was confirmed that everything went through. I'm super excited to receive my couch and the customer service was a 5 star experience. The website just needs some help."

"I came into the L.A. showroom and Jennifer was not only hospitable, but very knowledgeable and not pushy. She gave me a tour to find the right couch, provided me swatches to take home, and sent me numbers on the ones I was interested in. Follow up was friendly, and we ended up going back several times to make sure we were making the right choice. Then she helped us place the order which was quick and easy thanks to her. I recommend visiting the showroom and getting first hand experience to see the sofas in person. Ask for Jennifer and tell her Ryan sent you. "

"I was offered a free pet protection plan after asking why my delivery was pushed back two weeks with no communication. The customer service agent diminished the delay, saying it was only a week when it was not, and then insisted that the company likely had emailed me about the change when they most certainly did not.

I read horror stories about Joybird being unable to meet their delivery commitments, so I really should have known better. "

"It was great to be able to go to the showroom and sit on all the couches to help pick one out! The staff at the Chicago store were very helpful and not at all pushy, they let us take our time and talked to us about the different kinds of fabric available and what would be best for our household with a dog."

"I’d looked at 3+ sleeper sofa possibilities on your website, and was very pleased with the help, advice, and ideas I got from the sales associate when I went to the showroom. I haven’t yet finalized my order (so many good fabric options to choose from!) so I can’t comment further at this time"

"Title: Disappointing Experience with Delayed Delivery and Lack of Communication

I recently purchased a sofa from Joybird with high hopes, but my experience has been nothing short of frustrating. Initially, I wanted a specific color, but I was informed it would take over 10 weeks to receive it. To avoid such a long wait, I chose a different color that was promised to be delivered by the end of June, as it was ready to ship.

However, just two days after making the purchase, I received an email stating that my sofa would now arrive in the first week of August—five weeks later than the promised date. This unexpected delay has been incredibly disappointing, especially since I made my decision based on the store's assurance of a timely delivery.

I have written numerous emails to customer service, hoping to find a resolution or at least an explanation. Unfortunately, their responses have been unhelpful, simply stating that they cannot accelerate the process. This lack of effective communication and inability to uphold their promises has left me deeply unsatisfied with my purchase experience.

I had high expectations for Joybird, but this situation has made me reconsider future purchases. I hope they improve their customer service and delivery accuracy to avoid disappointing more customers in the future."

"I ordered the sofa in May and the delivery date continues to change from end of June to not mid July while there is no progress on its completion. "

"Haven't gotten my sofa yet but the experience has been quite great so far"

"excited to receive my new chair, but every time i check for an update its delivery date is pushed further and further out"

"My experience was great! The sales assistant was delightful and looked out for every need that we had."

"I can't wait to get my new couch!"

"He is good in showing and answering questions and concerns.. he didn’t email picture of product we’ve talked about "

"The showroom and the Associate were helpful beyond expected. The furniture and design was exactly what i wanted and with a great price. Will be coming back for more furniture. "

"It was easy. They look great and are made well. They also didn't break the bank."

"Prompt response to changes I made via personal emails & followups. "