"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Beautiful showroom in Brooklyn, NY.
Love the furniture and the displays. Very nice, helpful salespeople. Best of all, no pressure! I’ve been to a handful of other furniture stores looking for a couch and find the salespeople lurking around me waiting to help, making forced small talk. I get it, they get commission but it’s so uncomfortable. Joybird didn’t have that and we bought a couch online when we got home. Waiting for it to be delivered in July so time will tell how quality the couch is. "
"We had a truly awesome sales experience at the Joybird store in the Pearl District (Portland, OR). It was a treat to be able to see the product in person and our sales person Elena was knowledge, patient, informed, and informative. Without her guidance and truly exceptional customer service and follow-up I am not sure we would have returned to finalize our purchase. We are thrilled and looking forward to our new couch. "
"Great customer service. They were very helpful "
"Ordering through Joybird was simple. The only difficult thing was picking out the couch!!"
"Our experience in the showroom was very pleasant. It was a busy day, give the Memorial Day sale, but Jacy was quick to say hello, get us headed in the right direction and popped in and out to make sure we were good. Given we came in with the intention of feeling two specific models, she was amenable and helpful without being pushy. Unfortunately they only had one of the models on the floor, but she directed us to the models that would feel similar (sleepers). With the fabric options and truly the ease of using the website, we landed on exactly what we were looking for.
I will say, a $3500 purchase felt a bit anticlimactic in the end, I don’t know what I expected, maybe a free pillow?! Ha!
They offer white glove delivery (~$200) which I’m looking forward to, and the initial estimate on delivery was further out than our specific model (sale = sleepers sold out) so we’re looking forward to seeing how accurate the estimate ends up being.
All in all, good experience and pending the couch itself, I can imagine buying with Joybird again."
"Several people recommended Joybird to me. I loved being able to customize a U-shaped sectional for my space and trying out the various fabrics and colors. Ordering was easy and I am looking forward to the text updates as my sectional is built and shipped out."
"Third time ordering furniture and all three times were great. It was helpful to order in the phone. "
"The whole process is super easy. We requested swatches and spent time going through them. Once we narrowed it down to four, we applied them to the sofas we were interested it. I had asked Chat about specific details of the sofas earlier so with that, we could tell what we wanted pretty easily. The cost turned out to be less than anticipated too! Overall very easy to order. "
"Terrible! No delivery time and when I find out it is 5 months they try and charge me $600 for canceling! Reporting this fraud everywhere I can! "
"Tyler in the brooklyn location helped us greatly! We went into the store a few times trying to decide on the couch. He was patient with us, never tried pushing us to buy something and when we were ready to purchase it was seamless. We are waiting on the couch to ship, but if that process is the same as buying it, it'll go great."
"Great experience in the Capitol Hill store!"
"I have not received an email or any correspondence about my order from Joy Bird. I have no idea when to expect it after placing my order. I read some reviews and saw that shipping time is a major problem. I’m already regretting my purchase before it arrives!"
"I haven’t received my furniture yet, but I can’t wait to see it!"
"I paid more in shipping than I did for the piece of furniture I purchased. The flat rate shipping price is too high for smaller items that don’t need complex setups and should be shipped from the warehouse sooner than 4-6 weeks. That’s too long in today’s supply chain management. "
“We're sorry to hear about your experience with our shipping costs and timeframes. We understand your concern and appreciate your feedback regarding the shipping fees and delivery times. Your feedback is valuable to us as we strive to improve our services for all our customers. We will definitely take your comments into account as we work to enhance our shipping processes. Thank you for bringing this to our attention.”
"Our saleswoman was so helpful and patient! Listened to our needs and really delivered. Looking forward to receiving our furniture!"
“Thank you so much for the amazing review! We are thrilled to hear that your saleswoman provided such wonderful service. We can't wait for you to receive your furniture and see how it adds joy to your home.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your 5-star review! We're thrilled to hear that you found the ordering process easy. We can't wait for you to receive your furniture and see how it transforms your space. Thank you for choosing Joybird!”