"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"So far, the experience has been great with making the selection online. We did not choose to get a swatch, given we wanted a material with safeguard, and there was only one cough material in the style we like that offered it. We only ordered a week or so ago, now waiting on delivery. Can update more in August!"
"When I placed my Order your site led me to believe my furniture would be here in two weeks. Now it looks like it is going to be more like four weeks. That’s twice as long."
“We're sorry to hear about your experience with the delivery timeframe for your furniture. We apologize for any confusion or inconvenience this may have caused. Our team is constantly working to improve our communication and accuracy regarding delivery estimates. Thank you for bringing this to our attention.”
"I got my confirmation my order went through and my card got charged but no shipping information "
“We're sorry to hear about the issue you're experiencing with tracking your order status and shipment information. Please reach out to our customer support team with your order number, and they will be able to assist you in providing the necessary updates. Thank you for your patience and understanding.”
"Wonderful virtual consult with Hayley Wells. Helped me see the sofa and chair fabrics and the colors will go together. She was also able to do a 3D rendering with my living room measurements so I could envision the layout. Can’t wait to receive my selections, which will be perfect in my new apartment. Super customer service and friendly people. Made furniture selection a “JOY”!"
“Thank you so much for sharing your amazing experience with our virtual design consultation service! We're thrilled to hear that Hayley provided top-notch assistance and that you enjoyed the process of selecting your new furniture. We can't wait for you to receive your selections and see how they perfectly fit into your new apartment. Here's to many more "JOYful" moments with your Joybird pieces!”
"Saw the media center online and knew this was the perfect match for my mid century modern living room. Was delivered ahead of schedule. Drivers were exactly on time, assembled media center quickly and efficiently, placed where I wanted it, and took away all packing material. Also they were cordial and well mannered. Couldn't ask for a better experience. Will definitely purchase from Joybird again. "
“Thank you so much for sharing your amazing experience with us! We are thrilled to hear that the media center was a perfect match for your mid-century modern living room. It's wonderful to hear that our delivery team provided excellent service and that you had a seamless experience. We can't wait to have you back as a Joybird customer again in the future!”
"I love joy bird, because I haven’t had any bad responses. When I have and issue they resolved fast and they don’t give you any hard time too ."
“Thank you so much for the amazing review! We are thrilled to hear that you love Joybird and that our customer service team was able to resolve any issues quickly and efficiently. We truly appreciate your feedback and support!”
"I ordered a Joybird sofa three years ago and it has undergone a good deal of traffic! It still looks new and it in exceptional condition! I decided to order a loveseat to coordinate with it. Joybird's design consultants promptly sent their swatches to me and replied to my questions regarding selection of a complementary color for the sofa I have. Their ordering process is simple. I will say that my last order arrived several weeks earlier than estimated - and that was during Covid. Great experience with Joybird!"
“Thank you so much for the amazing review! We're thrilled to hear that your Joybird sofa has held up so well over the past three years and that you decided to add a loveseat to your collection. We're delighted that our design consultants were able to assist you in selecting the perfect complementing color and that your order arrived ahead of schedule. We truly appreciate your support and are so happy to have you as a loyal Joybird customer!”
"Very easy ordering online and very quickly responded"
“We're thrilled to hear that you had such a smooth and efficient ordering experience with us! Thank you for taking the time to share your feedback. We appreciate your support!”
"Everything went so smoothly! Manuel and Albert were great!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that Manuel and Albert provided you with a great delivery experience. We truly appreciate your feedback and are so glad that everything went smoothly. Enjoy your new Joybird furniture!”
"Ordered a 160” couch and got a 164” couch that did not fit. Told me it can range (didn’t expect to to be 4+ in). Was given a $150 gift card and that was that. Awful customer service. Do not recommend. "
“We're sorry to hear about the discrepancy with the size of your couch. We understand your frustration and apologize for any inconvenience this may have caused. Thank you for bringing this to our attention, and we'll be sure to address this issue with our team to prevent it from happening in the future. If there's anything else we can assist you with, please don't hesitate to reach out.”
"Loved all the different sofas and chairs to choose from. Ordering was very easy. Looking forward to receiving my new sofa and chair!"
“Thank you for the amazing 5-star review! We are thrilled to hear that you enjoyed the ordering process and found our selection of sofas and chairs to be great. We can't wait for you to receive your new sofa and chair and hope they bring you joy and comfort for years to come!”
"the team made sure I had everything I needed, including color and fabric type. they were very courteous and helpful :)"
“Thank you so much for the wonderful feedback! We are thrilled to hear that our team provided you with great service and made sure you had everything you needed. We appreciate your kind words and your support.”
"Superb service. Matthew was beyond excellent. "
“Thank you so much for your glowing review! We are thrilled to hear that Matthew provided you with superb service. We truly appreciate your feedback and look forward to assisting you again in the future.”
"I was excited to order from Joybird. The deal was good and the piece of furniture nice. I got an email about delivery and scheduled a time. Took time off work to stay home. The furniture did not come. I called Joybird and they said it was just a warehouse error and that they’d figure it out.
Figuring it out meant cancelling my order and blaming the website. No apology for my time they wasted.
I own two sofas and three lounge chairs from Joybird. With all but one order there have been issues.
Never again. The furniture is nice but the company is so poorly run that it deserves no customer’s money. "
“We're sorry to hear about the challenges you've faced with your recent orders from Joybird. Your experience is not reflective of the level of service we aim to provide to our customers. We sincerely apologize for any inconvenience caused by the delays and errors in the delivery process. Your feedback is valuable to us, and we will use it to improve our systems and processes to prevent similar issues from happening in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us.”
"How about I get the product I purchased before you send me a survey?"
“We apologize for any inconvenience caused by the timing of the review request emails. We understand your frustration in being asked to provide feedback before receiving your product. Please rest assured that your feedback is valuable to us, and we appreciate your patience as you wait for your order to arrive. If you have any questions or need further assistance, feel free to reach out to our customer support team. Thank you for your understanding.”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for your feedback! We're thrilled to hear that you had a great experience making your selections on our website. We can't wait for your delivery to arrive and hope you love your new furniture as much as we do. Feel free to reach out if you have any questions or need assistance. Enjoy!”