"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Top rate customer service from showroom to delivery! "
"Everything on the experience is rate Top Level.. Ordering, credit process and final checkout."
“Thank you so much for the glowing review! We're thrilled to hear that you had such a fantastic experience with us from start to finish. Your satisfaction is our top priority, and we're so grateful for your support. Thank you for choosing Joybird!”
"I ordered the couch under the decide later option. The order confirmation email makes it look like I'm getting the couch first instead of the swatch kit. It makes me nervous about spending so much money. The confirmation email should make it clearer that the swatch kit is coming first, then I'll choose the couch."
“Thank you for bringing this to our attention. We will review the wording of our confirmation emails to ensure that the process is clearly communicated to our customers. We apologize for any confusion this may have caused and appreciate your feedback.”
"I haven’t received my sofa yet but Rosielee at the Chicago showroom is great. She was extremely helpful, friendly, knowledgeable and kind. "
“Thank you so much for your amazing review! We're thrilled to hear that Rosielee provided you with exceptional service at our Chicago showroom. We can't wait for you to receive your sofa and experience the comfort and style firsthand. Your feedback means the world to us!”
"Nice selection easy to navigate "
“We are thrilled to hear that you found our selection easy to navigate! Thank you for taking the time to share your positive feedback with us. We appreciate your support!”
"There were two people I know I spoke to repeatedly & I’m not sure if another, so forgive I can’t remember all names, but..,Haley & Jonathan were so very nice and helpful."
“Thank you so much for sharing your positive experience with us! We are thrilled to hear that Haley and Jonathan provided you with excellent service. We truly appreciate your feedback and look forward to serving you again in the future.”
"Jacy was extremely supportive and informed me about the different couches/sectionals. She answered all my questions about the various fabrics and was honest about how different fabrics would look on certain couches. She was knowledgeable and gave me a lot of time and space to explore the showroom. She checked in on me at appropriate times and I never felt pressured. After my visit to the showroom, I also called Jacy about a fabric color I was curious about and she quickly emailed me a photo of a chair with that fabric. I'm really happy about my experience!"
“Thank you for taking the time to share your wonderful experience with Jacy at our showroom! We're thrilled to hear that she provided you with excellent service and helped you find the perfect couch/sectional. It's fantastic to know that she was informative, supportive, and gave you the space to explore without any pressure. We appreciate your feedback and we're grateful to have Jacy as part of our team. Enjoy your new furniture!”
"My experience was great! My rep was personable, knowledgeable, and kind. We quickly got answers to my questions and solved my problem in minutes. "
“Thank you so much for your amazing review! We're thrilled to hear about your positive experience with our customer service team. Our goal is always to provide top-notch service, and we're glad we could help you quickly and efficiently. Thank you for choosing Joybird!”
"Worst customer service from ordering through delivery. Just make sure you KNOW you like that couch cause it will be a nightmare if you need any assistance.
I visited the show floor and informed the agent I wanted a couch that was ready to ship and that it needed to arrive in 2.5 weeks. I of course understand that’s a tall order these days, so I said it wasn’t a big deal if they couldn’t accomplish that and I’d look elsewhere.
The associate directed me to a specific couch that met my needs, and she said was in stock so it could come anywhere from 2-4 weeks. She said as soon as I order the couch, she could tell me exactly where in that spectrum it could arrive so I could cancel if needed.
The next day I called to order directly with her. After processing my order, she informed me that she actually needed one more day to find out the shipping estimate and that she’d call me the next day. She never call so by the time I called 30 minutes before close, she said that she actually needed an additional 3-4 days to find out the estimated ship time. Again, she said she’d call me to let me know.
5 days later I hadn’t heard from her, and I had to call the show floor. I spoke with another associate who informed me this was her day off, and that he couldn’t look up the estimated delivery time.
At that point, I proffered to just keep the order as I had run out of time to look for a different couch within my delivery needs.
The associates never acknowledged their lack of follow through, nor did I receive any follow up with a realistic estimate of delivery until it was sent electronically because the couch had shipped.
Then the couch was finally delivered, and had several imperfections in the fabric on the arms and the center of the seat cushion. I was informed I could accept the delivery, and still get it replaced when they could send a new couch, or I can reject it and they’ll take it back. I kept it so I have a couch until a new one comes.
I just heard back from customer service and they said I had “one small marking” and they’re willing to give me a $50 discount in future orders. As if that remedies flaws on the new couch, or that I’d ever want to order from them again.
Insane how pathetic the customer service is. I love the couch but obviously am **** it arrived damaged. Was it worth the crap they put me through? Let’s see how long the couch lasts …"
“We're sorry to hear about your experience with our customer service. We strive to provide the best support possible, and it's disappointing to hear that we fell short in your case. We appreciate your feedback and will use it to improve our services moving forward. If there's anything specific you'd like to address or if you need further assistance, please don't hesitate to reach out to us.”
"Great customer service, great showroom experience, extremely responsive, very personable. Scott really did everything he could to ensure we found a couch that fit our needs. "
“Thank you for taking the time to share your fantastic experience with Scott! We are thrilled to hear that he provided you with exceptional customer service and made sure you found the perfect couch for your needs. We appreciate your feedback and look forward to serving you again in the future!”
"I visited Joybird in Brooklyn and had a wonderful experience! Thank you for helping me complete my home with this vibrant piece!"
“We are thrilled to hear about your amazing experience at our Brooklyn showroom! Thank you for choosing Joybird to help complete your home with our vibrant pieces. We appreciate your kind words and look forward to serving you again in the future!”
"My parter and I were looking to upgrade our basement den and were having a hell of a time finding something that fit our space, needs, and tastes. Tre Calvert at the Portland showroom went above and beyond to help us find something that would work perfectly. We love our new sofa, it really brought the room together. "
“Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Tre Calvert at our Portland showroom was able to help you find the perfect sofa for your basement den. It's amazing to hear that it brought the room together just as you had hoped. Enjoy your new sofa and have a great time in your upgraded space!”
"Super helpful in the store!!"
“We are so thrilled to hear that you had a great experience in our store! Thank you for taking the time to share your positive feedback with us. It means a lot to our team.”
"The sales clerk was great. Nice, friendly and knowledgeable. I would say Joybird should allow payment in installments esp. since the company has my money but I won't get my goods for weeks. Requiring at least 1/3 down, then paying the other third when the piece is made and the last 1/3 when the couch is delivered would be a much better business strategy. If even requiring the final paymebt once the item is made and ready to be shipped would work. If the person cancels after paying the initial 1/3 or one half, then they don't get a refund of what they have paid. That would deter cancellations. That's much more customer friendly. Ps I am so very glad I got to go to the store to actually sit on the couch before I bought it, love it. "
“Thank you so much for your wonderful review and your valuable feedback! We're thrilled to hear that you love our furniture and had a great experience with our sales clerk. Your suggestion about allowing payment in installments is fantastic, and we'll definitely take it into consideration for future improvements. We truly appreciate your support and hope you enjoy your new piece from Joybird!”
"Great experience talking with Patrick. He assisted us in selecting two pieces of furniture. "
“We're thrilled to hear that Patrick provided you with excellent customer support during your furniture selection process. Thank you for sharing your wonderful experience with us!”
A rep from Joybird , JoybirdFurniture, has responded:
“We are thrilled to hear that you had such a fantastic experience with Joybird! Thank you for choosing us for your furniture needs. We are grateful for your kind words and look forward to serving you again in the future.”