"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Time-line in store was 4 weeks, said if I ordered that day I'd beat the sales rush and avoid the 6 week mark. They did say it was not guaranteed but they said "for sure" wouldn't be 6 weeks. Now I log in and it has been pushed out to nearly 8 weeks. Had I known I wouldn't have ordered, or perhaps I would have chosen a quick ship option. Transparency is key, if you know there is a delay give people the information to make an informed decision. It isn't right to leave people scrambling to find a solution while the delays are weeks on end. And something tells me that date will keep getting pushed and pushed. "
"We had such a wonderful experience with Joybird. Kayla has exceptional communication and customer service skills. She made our experience so quick and easy! Would 100% recommend!"
“Thank you so much for the glowing review! We're thrilled to hear that Kayla provided you with exceptional service and made your experience quick and easy. We truly appreciate your recommendation and look forward to serving you again in the future.”
"We walked into the shop floor and Richard jumped right on it and sold us a couch and a chair. Thanks so much Richard. Looking forward to getting our stuff. Nicole & Heide"
“We are thrilled to hear about your wonderful experience with Richard at our showroom! Thank you so much for choosing Joybird. We can't wait for you to receive your new couch and chair. Enjoy!”
"Already knew what I wanted but being able to see couch and feel fabrics in person is warranted with this big ticket purchase "
“We are thrilled to hear that you had an excellent experience with our service! We understand the importance of seeing and feeling fabrics in person when making a big ticket purchase like a couch. Thank you for choosing Joybird!”
"I ordered a console table, happy to see it was on sale - shipping charges are a bit outrageous, guess I'm used to Amazon, but I have to wait a MONTH for it? That certainly doesn't make sense especially since it's in stock and on clearance."
“Hi there, thank you for taking the time to share your feedback with us. It is nice to see that your order was delivered on 06/06 and that you didn't have to wait a whole month for it. Please do let us know if there is anything we can do on our end to further improve your experience, happy to help. ”
"The person who assisted me was outstanding "
“Hi there, Thank you for taking the time to share your experience, we are so happy to hear that you enjoyed your time with us! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out. ”
"Yume from the Seattle showroom was amazing and very helpful. "
“We are so glad to hear that Yume was able to assist you and create a wonderful experience. Let us know if we can be of further assistance, we can't wait to be a part of your home!”
"I placed my order. I paid the bill in full at the time I placed the order. I have not heard a thing from Joybird since paying the bill. Not an email aside from acknowledging receipt of payment. Not a text. Not an update. No word on delivery. No word of thanks. Nothing. That is my experience. Utterly underwhelmed thus far. "
“Hi there, we are very sorry to hear about this lack of communication. We will make sure to share your feedback with our tech team as this must have been a glitch in our system. We pride ourselves in sharing every step of the build of our products with customers and it looks like we dropped the ball here. We have shared an email update with you as of this moment and have confirmation that your order is scheduled for delivery this upcoming 06/28. Please let us know if there is anything we can further do on our end to turn this experience around for you, we are here and happy to help. ”
"I’m having a guest in early June. That’s why I ordered the sleeper sofa. I was told early June for delivery. The update still says sourcing materials which I assume means they are backed up. Now it looks like late June or early July. Wish I had ordered from a local company. Don’t know where my guest will sleep. "
“Hi there, we are sorry about the delay with your order. We do see that a delivery was scheduled for today and hope that the sofa was to your liking. Please let us know if there is anything we can do on our end to turn this experience around for you, we are here to help. ”
"I worked with Lino Murcia at the Joybird show room in San Francisco and she was amazing. She was very patient and showed me all of the different swatches as well as explaining all the different types of couches they had available. She made me feel confident with my purchase. Lino also helped me get savings with the memorial day sale as well as free shipping. I would highly recommend working with Lino!"
“Thank you so much for sharing your wonderful experience with Lino at our San Francisco showroom! We're thrilled to hear that she provided excellent service and helped you find the perfect pieces for your home. We're grateful for your recommendation and can't wait for you to enjoy your new couch and dining set. Thank you for choosing Joybird!”
"I was told 6 weeks until my couch was ready. I ordered on May 5 and when I just checked the portal to see the update, the delivery date is now July 2-7, I am very unhappy."
“Hi there, we are sorry to hear about your experience. We have confirmation that your order was delivered on 06/16 and hope that everything was to your liking. Please do let us know if there is anything we can further do on our end to turn this experience around for you. Thank you. ”
"Great service - have been a customer since 2018. They never disappoint!"
“Hi Stephanie! We are so happy to hear that you had a great experience with us, we hope you are loving your new Joybird piece! Let us know if you have any questions, we're happy to help. ”
"My husband and I just bought our first home and wanted to get a larger couch for our living room area. After a few recommendations from friends, we decided to visit the Joybird store on Melrose. Working with Matthew in the store was a great experience. He was very patient, responsive, and super helpful in helping us figure out what best suited our needs. Would absolutely buy from Joybird again "
“Hi there, We are thrilled to hear that you had a fantastic experience with us. Our team works hard to provide exceptional customer service, and we are delighted that Matthew was able to assist you in finding the perfect piece. We are confident that you will love your new sofa when it arrives. Thank you for choosing Joybird, and we can't wait to see how it transforms your space!”
"I received a swatch packet but couldnt order the sleeper sofa i wanted with color i wanted"
“Hi there, we are sorry to hear that the fabric you wanted was not available for the sofa you were looking at. Could you please reach out to our support team via email? We'd like to make sure we assist you in getting the fabric you'd like. Thank you. ”
"Met all our needs. Helpful "
“Thank you for taking the time to share your experience, we are so happy to hear that you enjoyed your time with us! Thank you for welcoming us into your home, if there is anything else that we can do for you please do not hesitate to reach out. ”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you for taking the time to share your experience with us. We apologize for the delay with your order, we assure you that our team has been working hard to produce this for you as soon as possible and we see that the order has shipped out and should be on it's way to you at the moment. You should receive a phone call to schedule a delivery date that works best for you in a couple of days. Please let us know if there is anything we can do on our end to turn this experience around, we would like to make sure you are happy with your products and experience. ”