"Joybird always backs their products, better than anyone I've ever ordered anything from. They stand behind their work and will do whatever it takes to make the customer happy. I will always be a consistent customer here."
"Website is easy to navigate and the details are clearly there. I asked several questions in a chat and the response was immediate and useful (i.e. not just an automated bot reply). Hopeful that the product arrives on time, in perfect condition, and is what was represented on the site."
"We purchased a couch in the Chicago store and the service was great. Jenna helped us as just enough but didn't hover as we went back and forth on the fabric. "
“Thank you so much for the amazing feedback! We're delighted to hear that you had a great experience at our Chicago store with Jenna. We strive to provide top-notch service and it's wonderful to know that it made your shopping experience enjoyable. Thank you for choosing Joybird!”
"O% for 18month not true as advised. It's only 6month"
“Hi there, thank you for taking the time to share your experience. We wanted to advise that interest rates and periods vary depending on the customers credit. We urge you to contact Affirm directly if you have any questions or concerns, they should be able to assist promptly. Thank you for allowing us to be a part of your home, we hope you love your new furniture. ”
"Cae Blackwell at the Denver showroom was incredibly helpful, so knowledgeable about the products. After we left the showroom she was very responsive through email and made the purchasing process easy. "
“We are thrilled to hear about your positive experience at our Denver showroom! Thank you for sharing your feedback about Cae's excellent service. We're so glad she was able to assist you with your purchase and make the process easy for you. We appreciate your support and hope you continue to enjoy your Joybird products!”
"The in store associate was super helpful, pulled fabric for us to look at, and made checkout a breeze! "
“We are thrilled to hear about your fantastic experience at our store! Thank you for sharing your positive feedback with us. We're delighted that our in-store associate went above and beyond to assist you and make your shopping experience a breeze. We appreciate your support and look forward to welcoming you back again soon!”
"Great product, value, customer service. Did I say great product? "
“We are thrilled to hear that you are loving your Joybird experience! Thank you for choosing us for your furniture needs. We truly appreciate your support and are so glad you are happy with your product and the service you received.”
"I saw the Vira bench as the highlighted image in an add, and wanted to take advantage of Memorial Day savings. It took me way too long to actually find the bench on the website - I think I had to Google "joybird bench" because I couldn't find a category that it belonged in.
Once I did, the website was so slow during the checkout process that I had to restart it several times. Be careful to check the quantity of items in your cart, I nearly bought 3 by accident!"
"1st time ever have I had the experience of excellent customer service. They answered every question and made me feel confident of my purchase. "
“We are thrilled to hear about your fantastic experience with our customer service team! Providing exceptional service is our top priority, and we are so grateful for your kind words. Thank you for choosing Joybird, and we appreciate your support!”
"We saw some choices on Joybird's website for a sectional couch. The choices were excellent, and we made the easy trip to the San Francisco showroom. We were greeted by Lino who instantly answered our questions helped us choose the right couch and, patiently, the right colors.
We've been especially pleased with Lino's service! "
“Thank you so much for the awesome feedback! We are thrilled to hear about your wonderful experience with Lino at our San Francisco showroom. We strive to provide top-notch service and it's fantastic to know that Lino went above and beyond to help you find the perfect sectional couch and colors. We truly appreciate your support and hope you continue to enjoy your Joybird furniture!”
"We had a great experience at the Philadelphia showroom. Charlie was very helpful showing us our options and helping us pick fabric without making us feel pressured to buy. We can't wait to get our new sleeper sofa and chair."
“Thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience at our Philadelphia showroom with Charlie. We truly appreciate your kind words and can't wait for you to enjoy your new sleeper sofa and chair. Thank you for choosing Joybird!”
"Our salesperson Jonathan Saidler, at the Chicago North Ave location, was extremely helpful in assisting us with finding the right sofa and loveseat. Our experience with Joybird has been, so far, very smooth and enjoyable."
“Thank you for the amazing 5-star review! We are thrilled to hear that Jonathan provided you with outstanding service at our Chicago location and helped you find the perfect sofa and loveseat. We're so glad to hear that your experience with Joybird has been smooth and enjoyable so far. Thank you for choosing Joybird for your furniture needs!”
"Haven was knowledgeable and helpful in helping me select the pieces for my new room. I love the colors that your company has to offer. The sleeper sofa is very comfortable too"
“We are thrilled to hear that you found the perfect pieces for your new room with the help of Haven! It's great to know that you are pleased with the colors and that the sleeper sofa is comfortable. Thank you for choosing Joybird for your furniture needs!”
"It has been 4 weeks since I ordered an outdoor rug. It’s still not delivered and there is no delivery date yet. So, I want my money back or the rug delivered. Wouldn’t buy there again! "
“We are very sorry to hear about the delay with your order. We see that our team has been working on getting a replacement order for you and they should have an update on the tracking of the rug in the next day or so. We apologize for the inconvenience this has caused and assure you we are working non-stop to get this resolved for you. ”
"Very nice experience shopping at the Chicago store, very pleasant and helpful. They do not follow the customer around and push you into buying which is exactly how I like to shop."
“Thank you so much for sharing your positive experience at our Chicago store! We're thrilled to hear that our sales agent provided you with a pleasant and helpful shopping experience. At Joybird, we strive to create a relaxed shopping environment where customers can explore at their own pace. We appreciate your feedback and look forward to welcoming you back in the future!”
"I was super excited about ordering from Joybird... I planned ahead and got the fabric swatches and picked about $12,000 worth of furniture for my new place... Sadly, the sofa I selected was delivered in the wrong color - ORANGE - not the SAND that was on the order and paid for.
I'm still confused how the custom made furniture can go from cutting, to sewing, to construction, to packing, to moving - all with no checks to make sure that what was ordered is indeed what was sent/created. Perhaps there are not any steps to ensure that what's being made is what's ordered? I would think it gets checked along the way... But clearly not.
Needless to say, I'm not happy that I had to send the piece back from delivery and now have to wait another 6 weeks for a replacement. I have family visiting from Canada for the first time in years and was excited to show them my new home and be able to use my new custom pull out sofa - I event planned it out and ordered 10 weeks in advance to be sure it would be received. I am going to have to rent a sofa bed for the month for $1000++.
So, I wish I could write only good things, but it didn't work out so well. Too bad."
“We are very sorry to hear about this issue, Ryan. We apologize sincerely for the inconvenience this has caused and assure you that this has been brought up to our Quality Control and production teams. We do see on our end that your replacement with the correct fabric has been delivered and we hope that it is of your liking. Please do let us know if there is anything we can do on our end to turn this experience around, we are here and happy to help. ”
A rep from Joybird , JoybirdFurniture, has responded:
“Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience navigating our website and receiving quick and helpful responses in our chat. Rest assured, we're dedicated to ensuring your product arrives on time, in top-notch condition, and just as you envisioned it on the site. Thank you for choosing Joybird!”