"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"It was a little too complicated prices are good getting thru the beginning stages too much I want it to be like I'm out shopping look get what I want and pay."
"Really disappointed due to my order being cancelled "
“Hi Alexandra,
We're truly sorry to hear about your order being cancelled unexpectedly, and we understand how frustrating it must be to not have clarity on the status of your order. Your satisfaction is our top priority, and we're committed to resolving this matter promptly. Someone will contact you via email shortly to assist you.
Best,
Kim”
"Great i loved it! Thank you "
“Hi Domingo,
We're glad to know that you enjoyed your experience with us! Your satisfaction is our ultimate goal, and it's great to hear that you found our products or services to your liking. Your feedback means a lot to us, and we're here to continue providing you with exceptional experiences. Thank you for your support!
Best,
Kim”
"Great styles for good prices it’s great that a new customer can get their first order for $10 ."
“Hi Stephanie,
Thank you for your feedback! We're glad to hear that you’re enjoying the great styles and prices, and we’re so glad that your first order experience was a positive one. Offering new customers a special deal like $10 for their first order is just our way of saying "welcome" to the JustFab family. We appreciate your support and look forward to bringing you even more fantastic deals and styles in the future!
Best,
Kim”
"Good variety awesome prices"
“Hello Melissa,
Thank you for your wonderful message! We’re so glad to hear that you’re enjoying our shoes and appreciate the variety and awesome prices we offer. We work hard to curate a selection that not only meets our members' needs but also provides great value. Your kind words mean a lot to us!
Best,
Allison ”
"The rep was patient and very helpful. "
“Hello Sonya,
Thank you for sharing your positive experience with our Member Services Team! We’re glad to hear that you found them patient and helpful. Providing exceptional service is a top priority for us, and it’s rewarding to know that we were able to assist you effectively.
Best,
Allison”
"Easy shopping, lots of choices!"
“Hello Lashawnda,
Thank you so much for your positive feedback! We’re happy to hear that you found shopping with us easy and enjoyed the variety of choices available. Your satisfaction is our top priority, and it’s rewarding to know that we’re meeting your expectations.
Best,
Allison ”
"The choices seem d a little slimmer than before still great options just less"
“Hello Amber,
Thank you for your feedback. We understand how important a wide variety of choices is when shopping, and we’re always working to bring in new styles and options. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia”
"I have not received my product as of yet, but looking forward to it and it seems to be arriving way soon than expected. Which always gets a 5 start for me! "
“Hello Amy,
It’s great to hear that your order is on track to arrive sooner than expected! The anticipation of receiving a new product is always exciting, and it's fantastic when things go smoothly. I hope your item exceeds your expectations when it arrives! We hope you have a pleasant day.
Best,
Lia”
"There is always something to catch my eye and to spend a little bit of coin. Thank you. :) "
“Hello Chantae,
I'm so glad to hear that you’re enjoying the great products and service! It’s always a bonus when you find items that catch your eye and make your shopping experience enjoyable. We promise to continue providing members like you with new and creative styles. We hope that you will always have a great experience with us!
Best,
Lia
”
"Always the best quality and best prices!!"
“Hello Julie,
It’s fantastic to hear that you consistently find the best quality and prices! That’s what makes shopping enjoyable and worth it. Rest assured that we will continue providing unique and new styles for members like you. We hope you have a pleasant day.
Best,
Lia”
"Great experience, like all the selections"
“Hello Ursula,
I'm so glad to hear that you had a great experience and enjoyed the selections! It’s always nice when you find a variety of options that suit your taste. You may be sure that we will keep offering members like you fresh, original styles. Hope you have a nice day!
Best,
Lia”
"I have been a JustFab member for many years. Post Pandemic has changed my attire requirements, so I discontinued my membership. I had two VIP credits to use up. It was easy (with a little assistance) to use them. I received the shoes in ONE day! And they are very comfortable and well made.
I am not going to re-join as I keep forgetting to Skip the Month! (my fault) and the lack of necessity for a wardrobe change. But am pleased with my final purchase experience. Thank you!"
“Hello Kathy,
I’m so glad to hear that you had a positive experience using your VIP credits! It’s great that you received your shoes so quickly and that they’re comfortable and well-made. It sounds like you made the most of your membership, even if you've decided to take a break for now. Post-pandemic changes in wardrobe needs are completely understandable! If you ever decide to rejoin or need assistance in the future, don’t hesitate to reach out. Thank you for sharing your experience, and happy styling with your new shoes!
Best,
Lia
”
"I love them shoes and it fits well plus delivery less than one week. Price cannot be beat! I will order again and again and again ."
“Hello Lee,
Thank you for your positive feedback! We’re happy to hear that you love the shoes and that they fit well. It’s great to know you experienced super fast delivery, and we’re glad our prices met your expectations. Your satisfaction means a lot to us, and we look forward to your future orders!
Best,
Zeth”
"They make it very difficult to cancel"
“Hi David,
Thank you for sharing your concerns with us. We sincerely apologize for the frustration you experienced regarding the delivery fee and the difficulty in having it removed from your order. We understand how important it is to feel confident in your purchases, and we regret that we didn’t meet your expectations in this instance. Someone will contact you via email shortly to assist you.
Best,
Kim”
A rep from JustFab, KIdongtechstyle, has responded:
“Hi Valarie,
Thank you for your honest feedback! I completely understand how frustrating it can be when the shopping process feels more complicated than it should, especially when all you want is a smooth, seamless experience. We're always looking for ways to make things easier, so I’ll be sure to share your thoughts with our team to improve the flow and make it more like a simple, enjoyable shopping trip. Our Member Services Team will get in touch with you right away.
Best,
Kim”