"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"I was disappointed with Just Fab from the get go but just thought it would get better. It did not. Too many times I had to return clothing because it did not fit or the shoes were too big or too small. Size just varied way too much compared to other on-line retailers that I can purchase from every time and be pleased. "
"I love Just Fab! They always have the latest styles, fast shipping and great customer service!"
“Hello Tamara,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!
Best,
Nelle”
"Love all of the different styles available. easy website navigation. "
“Hello Estrella,
Wow! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle”
"My credit was not applied at checkout. After a phone call it still wasn't applied. Another phone call and I was told it would be refunded within a week. I'm waiting to see if it is. If not, I will no longer be a customer!"
“Hello Lynn,
Thank you for sharing your feedback regarding your experience when checking out using your credit. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
”
"I found what I wanted but everytime I'm going to check out it tells me either I have no credits or only let's me use one and the price is way more even if they are on sale "
“Hello Yolanda,
Thank you for sharing your feedback regarding your experience when checking out with your credits! We will contact you within 48 hours for further assistance.
Best,
Nelle”
"Have had to much fun on justfab app"
“Hello Daphne,
Thank you for sharing your great experience navigating the app! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!
Best,
Nelle”
"Nice, affordable and exactly the kind of shoes I love"
“Hello Grace,
Wonderful! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Bella”
"Excelente todos los productos"
“Hola Imelda,
¡Gracias por tomarse el tiempo para compartir su increíble experiencia con los demás! ¡Nos alegra que esté disfrutando de su compra! Siempre nos esforzamos por brindarles a nuestros valiosos miembros los mejores estilos y calidad. Vuelve y visítanos pronto. ¡Salud!
Atentamente,
Chad”
"You order your shoes & they allow you to pick express shipping & then they say “ due to delays”. I really need my shoes by Saturday and I made sure to pay an extra $15 dollars to get them on Friday. I don’t know if they will be here. If so, I’ll be upgrading my comment. "
“Hello Hannah,
Thanks for writing a review regarding our shipping services! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle”
"Good experience with website
"
“Hello Dora,
We are happy you are enjoying your online shopping experience! Thanks for your fantastic feedback and we're glad you are enjoying our website. We love hearing from awesome members like you!
Best regards,
Chad”
"My experience are great as I order quite often. "
“Hello Catrina,
Wow! Thank you for sharing your incredible experience with us. That is what we always aim for your satisfaction!
Best,
Bella ”
"you guys are scamming people by having them sign up for vip membership and charging them monthly without knowing. "
“Hello Tung,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
”
"I truly had fun looking at all the shoes on the site. Waiting to receive my shoes.
"
“Hello Stephanie,
Thank you for taking the time to share your awesome shopping experience with others! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!
Best regards,
Chad”
"The customers service was professional, courteous, patient and extremely helpful. I have a crude credit which required direct customer service and both experiences when I was ordering was exceptional. I will forever remain a JustFab client. "
“Hello Caroline,
Awesome! We are thrilled that you loved our products and great prices. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle”
"They said skipping a month was easy, but I couldn't find it and got charged a monthly fee. Forced me to have to buy something I didn't need. I didn't sign up for VIP when I did my first purchase, it automatically added it.
I will say the shoes I got were amazing though!! I just wish the site was more user friendly so I didn't get charged when I really didn't need another pair of shoes."
“Hello Corrine,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle”
A rep from JustFab, Member Services, has responded:
“Hello Tina,
We are sorry to hear if you are unhappy with our sizing! We will contact you within 48 hours for further assistance.
Best,
Nelle”