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202,294 reviews
4.45 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.79/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
5/5

2021-03-24

Problem Solved!

"I had called several times and had no luck with my problem. She finally solve the problem!!"

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Rep reply posted 2021-03-24
A rep from JustFab, Member Services, has responded:

“Hello Burttina,


It was great of you to point out the positives you've experienced with our customer service. We would love to continue providing excellent service to awesome members like you!

Best,
Bella”


Verified
5/5

2021-03-24

My new favorite shoes heaven

"The experience was like anything I have ever had before love the experience "

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Rep reply posted 2021-03-24
A rep from JustFab, Member Services, has responded:

“Hello Amanda,


Fantastic! Your feedback is such an inspiration for us to strive to provide a great shopping experience to our members.

Best,
Bella


Verified
5/5

2021-03-24

Enjoyable

"I never looked at this site before but decided to check it out and loved looking at all the different clothes/shoes.. make me wanna put some pep in my steps!!!!"

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Rep reply posted 2021-03-24
A rep from JustFab, Member Services, has responded:

“Hello Wanda,

Great feedback! The team here at JustFab is so pleased to hear such good feedback, and we're proud to be one of the best sources of shoes, handbags, and clothing!

Stay Fabulous!

Best,
Bella”


Verified
4/5

2015-08-07

Website

"The website wasn't very responsive. "

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Rep reply posted 2021-04-14
A rep from JustFab, Cathy U., has responded:

“Hi Christine,

Thanks for your purchase and for sharing your feedback on our site! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-03-23

Happy

"I was amazed at the shoes i got for the price can wait to order more"

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Rep reply posted 2021-03-24
A rep from JustFab, Member Services, has responded:

“Hello LaVetta,

Awesome! We love to hear you had a seamless shopping experience with us! This motivates us to do more, and we promise to keep our standard in service and pricing just for you!

Best,
Nelle”


Verified
5/5

2020-04-19

Great quality!!

"Everything I've ordered from just fab has had great quality. The prices are decent and with my credits and points its even better. "

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Rep reply posted 2020-04-20
A rep from JustFab, Member Services, has responded:

“Hello October,

Awesome! The team here at JustFab is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes! We always make sure to give you a seamless shopping experience possible. Have a great day!

Best,
Dean”


Verified
5/5

2021-03-22

i loved it and I'll be back!

"just had to ease up forfinancial reasons. i will beback when I'm back on my feet."

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Rep reply posted 2021-03-23
A rep from JustFab, Member Services, has responded:

“Hello Lynne,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad”


Verified
1/5

2021-03-22

Return police

"I called when I received my order and you never answered me. I need to return back one of items bought.

Norma Antelo
"

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Rep reply posted 2021-03-23
A rep from JustFab, Member Services, has responded:

“Hello Norma,

We appreciate you bringing this to our attention and we are sad to know about any negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
5/5

2021-03-22

My fav place to get shoes and purses and they got so much more

"This is my favorite site. "

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Rep reply posted 2021-03-23
A rep from JustFab, Member Services, has responded:

“Hello Elisha,

On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and website! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback amongst our team. Cheers!

Best regards,
Chad”


Verified
5/5

2021-03-22

4 pairs of boots for $11!! WOW!!!

"I just bought 4 pairs or footwear, for less than $11 after all of my discounts and credits!!!"

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Rep reply posted 2021-03-22
A rep from JustFab, Member Services, has responded:

“Hello Breann,

Fantastic! Thank you so much for your great feedback! We are happy to know that you love our products and the great deals we offer! Expect more discounts and awesome promotional offers exclusive for our valued members like you!

Best,
Bella”


Verified
5/5

2017-02-03

Recent orders

"I was super excited to when my big box was delivered. I ordered a purse, watch and 3 pair of shoes. All my items arrived in brand new condition and neatly packed in plastic. The boxes each pair of shoes were wrapped in paper. The Vip discounts are also excellent! Just fab is my #1online shoe store! I highly recommend!!"

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Rep reply posted 2021-04-14
A rep from JustFab, Cathy U., has responded:

“Hi LaSonya,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”


Verified
4/5

2021-03-21

An app would improve ease of shopping

"I wish they had a tool to remove from your wishlist unavailable items like chicken does in their app."

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Rep reply posted 2021-03-22
A rep from JustFab, Member Services, has responded:

“Hello Aysha,

We greatly appreciate your effort in writing a suggestion as we try to provide a great shopping experience for our valued members. For you to also have a better shopping experience and avoid encountering troubles shopping online, we also suggest downloading our mobile app. Currently, JustFab offers a mobile app for iOS users.

Best,
Bella”


Verified
5/5

2021-03-21

Super easy to order!

"Cute stuff and easy to order online. Even received a reminder email to purchase my items before they all run out! "

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Rep reply posted 2021-03-22
A rep from JustFab, Member Services, has responded:

“Hello Ashley,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,

Daniel


Verified
5/5

2021-03-21

JustFab Review

"Excellent experience. Great services and prices"


Rep reply posted 2021-03-22
A rep from JustFab, Member Services, has responded:

“Hi Valeria,

We appreciate your review! We definitely promise great deals and you can surely expect more, soon!

Best,
Cathy”


Verified
5/5

2021-03-21

Detailed and accurate descriptions.

"Justfab's website is almost too convenient and user-friendly!

The only downside...? More then once I've ended up spending my entire paycheck!!
"

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Rep reply posted 2021-03-21
A rep from JustFab, Member Services, has responded:

“Hello Bradley,

Wow! We're happy that you're satisfied with the shopping features we offer on our website. We hope you will always enjoy easy access to our site and the merchandise and styles we offer!

Best,
Bella”