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202,294 reviews
4.45 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.79/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
4/5

2021-03-17

Awesome

"Really easy to navigate and lots of styles to choose from"

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Rep reply posted 2021-03-18
A rep from JustFab, Member Services, has responded:

“Hello Mariela,

On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our website and styles! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback amongst our team. Cheers!

Best regards,
Chad”


Verified
4/5

2021-03-17

Amazing Product with Best Design

"JustFab has a fantastic range of sandals and shoes. A Hanna Transparent Heeled Sandal was requested. When wearing, the sandal seems to be very stylish and elegant. For the price, they are of excellent quality. I've had a fantastic time so far. I'll probably be using Just Fab more often in the future."


Rep reply posted 2021-03-18
A rep from JustFab, Member Services, has responded:

“Hello Jessica,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad”


Verified
3/5

2018-01-25

Technicalities

"The business model is wonderful but the execution needs work. The shoes aren't truly worth the money they ask because they don't have a long shelf life. The material tends to peel after a few months.

It also makes no sense that I can be charged $39.95 [credit for not skipping the month], monthly, for being a VIP, but that same credit given can be applied to a sale item for $15 because credits cannot be combined with sales. Make it make sense that I would use a $40 credit on something priced less than $20... They do that to get you to spend money and not really use your credits.

I kinda stay a VIP because I have reward points but, after being a member for multiple years, this site and service has lost its appeal.
"

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Rep reply posted 2018-01-26
A rep from JustFab, Ivy T., has responded:

“Hello Christine,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy”


Verified
3/5

2021-03-16

Meh styles

"Their 2020 winter boots were super cute, but their 2021 Spring and Summer collection is very dated. I’ll probably cancel after I get this next order. There isn’t much that I’m interested in and if I do stumble across a style I like it’s not available in my size. "

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Rep reply posted 2021-03-17
A rep from JustFab, Member Services, has responded:

“Hello Felecia,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle”


Verified
2/5

2021-03-16

Shipping Is Terrible

"I ordered my shoes on March 5th they were supposed to be here on March 15 now it says they wont be here until the 20th. That is ridiculously slow. I pretty much get everything I buy delivered and this is taking the prize for the longest shipping. I wanted them for St Patricks day and now that isnt going to happen. Very disappointed. "


Rep reply posted 2021-03-17
A rep from JustFab, Member Services, has responded:

“Hello Carrie,

We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad”


Verified
1/5

2021-03-16

What a waste

"I received the wrong pair of boots, like very wrong, 3 sizes too big and not my style at all. When I called to report this I was told the boots I wanted were out of stock. I was told they would give me a return label and I could just package the wrong boots up and secure it and put on the label and take it to the post office (which is nowhere near me) and once they were received I could get a refund. I was offered store credit. I asked for the funds to be returned which was accommodated, but look at all this time I have to waste fixing their error. What a waste! "

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Rep reply posted 2021-03-16
A rep from JustFab, Member Services, has responded:

“Hello Anne,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Daniel


Verified
2/5

2017-03-20

Double Charges

"I had a credit of 39.95 on my account, called and the guy assured me that i would only be charged about $1.50 to complete my purchase and use my credit on file. That was a lie, I was charged $42 dispite the credit I had on file. Called again, the lady i spoke to canceled the order of $42, and said my new charge was $2 and some change. So inconventient, garbage website when it comes to using your credit because they will charge you twice. I have had this account for a few years. I think it's time to cancel and find a more secure site to purchase shoes."

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Rep reply posted 2017-04-06
A rep from JustFab, , has responded:

“Hello Kisha,

Perfect! Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! Hope you have a joyful day!

XO,
Kim”


Verified
5/5

2017-03-29

Great services

"They have a great return or exchange policy! Just remember if it's not on your night one month to opt out before the 6th of the month! They have lots of great styles. They also have a clearance page! They also have great sales all the time. I love shopping with Just Fa"

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Rep reply posted 2017-04-14
A rep from JustFab, Daniel.M, has responded:

“Hello Lisa,

Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!

XO,

Daniel”


Verified
5/5

2021-03-14

Affordable and cute shoes!!!!

"I have always liked JustFab. Now they have exactly what I am looking for at great prices. Awesome!"


Rep reply posted 2021-03-15
A rep from JustFab, Member Services, has responded:

“Hello D'Aria,

Wonderful! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Bella


Verified
5/5

2021-03-14

Pleased

"First time purchaser, I was pleased with my experience. Had an issue with my shipping address entered & customer service was very helpful to sort out my issue. "

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Rep reply posted 2021-03-15
A rep from JustFab, Member Services, has responded:

“Hi Keisha,

We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given. We are excited for you to receive your order!

Best,
Cathy”


Verified
2/5

2021-03-14

Don't do it

"Don't do it
Website crashes
Wrong address
Bad customer service
"

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Rep reply posted 2021-03-15
A rep from JustFab, Member Services, has responded:

“Hello Jill,

We are very sorry to hear that you have encountered difficulties using the website. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Bella ”


Verified
5/5

2021-03-14

Great

"Excellent very easy to order and live the free magazine subscription."

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Rep reply posted 2021-03-15
A rep from JustFab, Member Services, has responded:

“Hello Lamonica,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad”


Verified
5/5

2021-03-14

Big Feet Rescue!

"Size 11s are now able to shop too! This site gave me the ability to wear feminine fashion and to be happy with my first purchase price! The discount was awesome!"

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Rep reply posted 2021-03-14
A rep from JustFab, Member Services, has responded:

“Hello Erica,

Fantastic! Thank you so much for your great feedback! We are happy to know that you love our products and the great deals we offer! Expect more discounts and awesome promotional offers exclusive for our valued members like you!

Best,
Bella”


Verified
3/5

2021-03-14

Totally WEIRD

"I proceeded with my purchase only to see it was $64 more than what I had originally saw I was purchasing! And was charged for it and saw the price afterwards!! "

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Rep reply posted 2021-03-14
A rep from JustFab, Member Services, has responded:

“Hello Rachel,

We're sorry to hear about what happened to your latest order. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella”


Verified
2/5

2021-03-14

Confusing shopping

"Their prices are confusing. You never know how much your paying for an item. You have credit, you want to use it. Well when you order one item this site for some reason doesn't apply your credit. Or if they do apply the credit you also try to use 20% credit it takes off your credit and apply the 20%off instead which makes your total amount higher. You try to change it back so you can use your credit, it won't let you. After I get this last order I'm getting out of just fab group. I no longer like their choices in clothes. I used to like their clothes. Lately there's not many choices. Had very limited choices on shorts. What? It's spring in America! Ppl are going to be shopping for shorts, summer stuff?
"

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Rep reply posted 2021-03-14
A rep from JustFab, Member Services, has responded:

“Hello Rhonda,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your credit and product concerns.

Best,
Bella”