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202,294 reviews
4.45 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.79/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
5/5

2021-04-03

I love JustFab

"I have been a customer for a number of years. I love the quality of their items for sale. I have quite a few purses and shoes from justfab and I love them. They fit perfectly. I will be a customer for a long time to come. And they make it quite easy to not purchase anything for the month. Just go the their web site in the first five days and opt out of buying anything. I got some pretty sweet sales this month!! Can't wait to get them in the mail. "

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Rep reply posted 2021-04-04
A rep from JustFab, Member Services, has responded:

“Hello Julie,

Great! We are so fortunate to have members like you continuously spreading fantastic feedback about us. We also appreciate your continued support of our products and services. Thank you for choosing JustFab!

Best,
Bella


Verified
4/5

2021-04-03

Awesome

"Even when I had a complaint they made it right"

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Rep reply posted 2021-04-03
A rep from JustFab, Member Services, has responded:

“Hello Stephanie,

Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!

Best,
Nelle”


Verified
5/5

2021-04-02

Awesome, as always! ❤️

"Love your product ❤️ Sizes are perfect , haven’t had a complaint so far!!! "

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Rep reply posted 2021-04-03
A rep from JustFab, Member Services, has responded:

“Hello Crystal,

Thank you for your wonderful review! Awesome to hear that you are loving our products and our styles. We promise to continue manufacturing unique designs and awesome styles for our valued members like you!

Best,
Nelle”


Verified
5/5

2021-04-02

An old woman and JustFab

"Nice clothes. Quick delivery. Good return policy. My girls like them too "

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Rep reply posted 2021-04-03
A rep from JustFab, Member Services, has responded:

“Hello Amanda,

Awesome! We are happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Nelle”


Verified
5/5

2021-04-02

I love Just Fab

"Great selection of products and easy ordering. The styles are phenomenal!"


Rep reply posted 2021-04-03
A rep from JustFab, Member Services, has responded:

“Hello Naomi,

This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!

Best,
Nelle”


Verified
5/5

2021-04-02

Reasonable Pricing for HOT

"I found EXACTLY what I was looking for! So many cute styles and colors "

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Rep reply posted 2021-04-03
A rep from JustFab, Member Services, has responded:

“Hello Jayla,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle”


Verified
4/5

2021-04-01

Chrissy

"loved the sandals just need more colors."

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Rep reply posted 2021-04-02
A rep from JustFab, Member Services, has responded:

“Hello Christine,

Awesome! Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.

Best,
Nelle”


Verified
3/5

2021-04-01

Not the same

"Just fab used to have great prices and amazing designs now there’s no real variety everythings the same and the prices aren’t bad but not great for “just fab” note to stylist: come out of the box BE CREATIVE AGAIN!!! "

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Rep reply posted 2021-04-01
A rep from JustFab, Member Services, has responded:

“Hello Rena,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your product and price concerns.

Best,
Bella”


Verified
5/5

2021-03-31

Love

"I absolutely love how affordable everything is!"

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Rep reply posted 2021-04-01
A rep from JustFab, Member Services, has responded:

“Hello Alex,

Thanks for sharing your excellent shopping experience with us and for showing us some love! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.


Best,
Nelle”


Verified
1/5

2021-03-31

Don’t do it

"Worse experience of my life. "

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Rep reply posted 2021-03-31
A rep from JustFab, Member Services, has responded:

“Hello Britney,

We sincerely appreciate the feedback you shared regarding your experience with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle”


Verified
5/5

2020-09-08

Excelente

"Excelente calidad, y estilos muy de moda"

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Rep reply posted 2020-09-08
A rep from JustFab, Member Services, has responded:

“Hello Sally,

Thank you for the kind words! It was great of you to point out your positive experience with our customer service. We would love to continue providing great service and excellent products to members like you!

Best,
Bella”


Verified
1/5

2021-03-31

Bad service

"I still have yet to get my shoes, I paid for fast shipping and it’s almost been a month. "

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Rep reply posted 2021-03-31
A rep from JustFab, Member Services, has responded:

“Hello Anna,

Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with the status of your order.

Best,
Bella”


Verified
5/5

2021-03-30

My Fav

"Just Fab is my absolute favorite store to shop in, online. Just Fab is the greatest store to buy shoes."

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Rep reply posted 2021-03-31
A rep from JustFab, Member Services, has responded:

“Hello Megan,

Thank you for such an excellent review. We appreciate your time to share how satisfied you are shopping with us. That is what we always aim for, your satisfaction!

Best,
Bella


Verified
1/5

2021-03-30

Cheap material

"I bought sandal platform wedges from JUSTFAB and after 3 uses the strap broke from underneath the sole. I ended up falling and hurt my knee. Unfortunately, I don’t think the material and the making of the products are meant long term or worth the risk. I don’t think I’ll ever purchase from this company again due to poor quality."

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Rep reply posted 2021-03-30
A rep from JustFab, Member Services, has responded:

“Hello Caroline,

We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad”


Verified
4/5

2021-03-30

Amazing!

"All my purchases here is a keeper!! Also very quick shipping... I love alll of them... they fit good....except the boots
I guess they need to mAke it super wide lol othher then that ..very comfortaBle. And satisfying!!!
"

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Rep reply posted 2021-03-30
A rep from JustFab, Member Services, has responded:

“Hello Nhir,

Fantastic! We're delighted to know that your items fit perfectly! It was also lovely to hear that you are delighted with our shipping time frame.

Have a great day!

Best,
Bella ”