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202,320 reviews
4.41 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.06/5
Chance of future purchase:
3.74/5
Shipping & packaging:
3.84/5
Customer service:
3.70/5
Return/Replacement policy:
3.83/5
Featured Review


Verified
5/5

2021-01-13

Lovely

"I am a VIP Member , Got my shoes very fast and they are so cute, can’t wait to order me another pair... This is my shoe go to place. And my feet will be exclusive"

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Rep reply posted 2021-01-14
A rep from JustFab, Member Services, has responded:

“Hi Me Me,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy”


Verified
4/5

2021-01-13

Good pick!!!

"I love the shoes I picked out!"

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Rep reply posted 2021-01-14
A rep from JustFab, Member Services, has responded:

“Hello Karshina,

Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
3/5

2021-01-13

Bueno

"Tiene gran variedad y a muy buenos precios"

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Rep reply posted 2021-01-14
A rep from JustFab, Member Services, has responded:

“Hola Liliana,

¡Gracias por tomarse el tiempo para compartir su increíble experiencia con los demás! Siempre nos esforzamos por ofrecer a nuestros valiosos miembros productos asequibles y de la mejor calidad. Si alguna vez necesita algo, siempre puede comunicarse con nosotros por correo electrónico, chat en vivo o llamar a nuestros representantes de Servicios para Miembros, estamos disponibles las 24 horas, los 7 días de la semana al 1-866-337-0906 para obtener asistencia en tiempo real. ¡Tenga un dia fabuloso!

Atentamente,
Chad”


Verified
5/5

2021-01-13

Wonderful

"1out of 10 i give a 10 i love just fav shoes and boots."

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hello Douglas,

Thank you for your lovely review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied. I hope you have a great day!

Best,
Jane”


Verified
1/5

2021-01-13

Awful service

"Terrible customer service "

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hello Natalie,

We are very sorry to hear that you are dissatisfied with the services we provide. We will be contacting you within 24 to 48 hours to help you further.

Best,
Bella ”


Verified
5/5

2021-01-13

Loved my boots

"Loved boots, waiting for more!!!"

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hello Sarah,


We're happy to know that you love the boots that you've got from us!

You're Awesome!

Best,
Bella”


Verified
4/5

2021-01-13

Nice

"Great, I love my shoes. Thank you"

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hello Rakilly,

Thank you for the positive feedback! We are happy to know that you love all our products.

Best,
Nelle”


Verified
2/5

2021-01-12

Ugh

"A customer shouldn’t have to wait so long for there order and there order come in and they shipped you two left shoes "

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hello Claire,

Thank you for writing a review regarding our shipping time frames. For further assistance, our Member Services team will be contacting you within 48 hours.


Best,
Nelle


Verified
5/5

2021-01-12

excellent products

"JustFab sells great quality products such as jackets and shoes. They also have excellent customer service."

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hi Ashley,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
4/5

2021-01-12

On point with my shoes

"All my orders have been excellent. All my shoes fit and they were on time or a day early "

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hello Melina,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle”


Verified
1/5

2021-01-12

If I could give negative stars I would.

"I have been waiting for a package that delivery date has changed several times and when I called to get an update I was left on hold and told I would get a call back and never heard from back."

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hello Shameka,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle”


Verified
5/5

2021-01-12

Very Satisfied!!

"Very prompt service & shipping. Good quality merchandise. Fashionable. "

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hello Kimberly,


We couldn't be any happier with this lovely feedback! Thank you for such a wonderful review. We appreciate your time sharing how satisfied you are with our products. We hope you have a nice day!

Best,
Bella”


Verified
5/5

2021-01-12

Great sweaters!

"I love my new sweaters, they're soft and warm!"

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Rep reply posted 2021-01-13
A rep from JustFab, Member Services, has responded:

“Hello Jacqueline,

We're happy to know that you love the sweaters that you've got from us!

You're Awesome!

Best,
Bella”


Verified
5/5

2021-01-12

Glad to be a member

"Love the merchandise, Can't wait to receive my first order... Love the styles."

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Rep reply posted 2021-01-12
A rep from JustFab, Member Services, has responded:

“Hello Sally,

Thank you for choosing us! Glad to hear you did not encounter any trouble with your first order. We hope that you'll enjoy your purchase! Feel free to update your review once you received your order!

Best,
Bella ”


Verified
5/5

2020-12-24

FABULOUS

"The items are comfortable, stylish and affordable. I love the styles and affordability of the items. I have purchased at least five pair of boots and I LOVE ALL OF THEM.
Shipping was extremely fast especially for the holiday season.
"

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Rep reply posted 2020-12-26
A rep from JustFab, Member Services, has responded:

“Hello Arnette,

Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

Best,

Daniel